Santa Monica Podiatry Clinic Patient Testimonials

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

5,823 Total 1st Party Reviews
4.9 out of 5 Stars
  • GatherUp
    University Foot and Ankle Institute
    4.0
    Pain free & quick
    Fredricka W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    No everything was great
    Donna G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The billing department needs improvement
    Rhonda R.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    I got major attitude from the assistant I asked to change out of latex gloves. I have a verified allergy, and this has been an issue in your office previously.

    There’s also a lack of clarity about what now I ended up costing, and why I was charged a $35 co-pay every time I saw the doctor for literally two minutes. I really like Dr. Briskin, but this process got really long and complicated and worse, spanned two plan years. Not happy!

    Also, twice I was told that’s someone called and left a message that my orthotics were ready. I only have one phone number, there were no messages, and there was no indication that someone had called and didn’t leave a message. Consequently I lost probably two months, altogether.

    Now for the good stuff: the office is exceptionally clean, which I appreciate it, and Covid Management is done well.
    Gretchen K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    My issue was resolved so thanks for helping me.
    Hope A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Briskin nice and friendly
    Shari R.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    I have nothing more to add
    Lois S.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    This place is fix my Problem I am very happy with this place tanks
    Vahid M.
  • GatherUp
    University Foot and Ankle Institute
    3.5
    The doctor took no time to get to know me or my complaints. My orthotics are not particularly comfortable, and I actually would not recommend the practice to anyone. Disappointing but my HMO's only referral.
    Patricia T.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Billing System and timing of insurance claims was not a clearly understood process. We would receive notice of payment from the insurer well before showing reimbursements from UFAI. We understand the complexity and human resource constraints but as a couple sharing the same health care plan and HSA account, our deductibles would have been met faster if billing and submissions to insurance carriers was faster and more timely.
    Flynn F.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Thank you, the care was excellent
    Arnold P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I'm satisfied. Thank you!
    Eunjoo C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Thank you
    Stanford K.
  • GatherUp
    University Foot and Ankle Institute
    3.5
    Person at desk was too busy and so was not very pleasant
    Bonnie S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Nope
    Aleksey K.
  • GatherUp
    University Foot and Ankle Institute
    3.5
    More communication from the doctor is desired.
    Julia B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Thank you
    Jordan A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Nothings
    Joseph M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    All good
    Ronald K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very organized.. Still trying to figure out this foot pain.. The nerve is still annoyed by mid day or end of the day. Plan to follow up. Highly recommend the office
    Kelly D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Briskin is probably one of the 2 best podiatrists I've ever seen. However, he put me in the hands of his assistant on my first visit to probe around in my foot the same way the emergency doctor did, with no result, even though I was telling her where the foreign body was. It was very large & painful. This left me to walk around on my foot, while waiting to get the MRI (which took along time because of what was & still is happening in my life). Causing the wood to dig deeper into my foot which was not good. I have a large scar which is still painful. I still wonder if it is all out of my foot. That said, I have faith in Dr Briskin who, in the end, listened to me & removed it fairly easily. He also diagnosed an issue I've been complaining about for nearly 30 years that everyone else overlooked or dismissed & subsequently ignored as unimportant. It is my deep hope that he can & will resolve this painful issue. I have confidence in Dr. Briskin's knowledge & abilities which gives me encouragement. Thank you.
    Melinda H.
  • Google
    University Foot and Ankle Institute
    4.0
    After only a few minutes waiting. Dr. Briskin is probably one of the 2 best podiatrists I've ever seen. I have faith in Dr Briskin who, listened to me & removed an enormous chunk of wood lodged in my foot, fairly easily, after the Cedars Emergency Room bungled it 4 days prior. He also diagnosed an issue I've been complaining about for nearly 30 years that everyone else overlooked or dismissed & subsequently ignored as unimportant. It is my deep hope that he can & will resolve this painful issue. I have confidence in Dr. Briskin's knowledge & abilities which gives me encouragement. Thank you.
    Melinda H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Yes I need to come back for the orthodics , what a dummy that I didn’t get them when I was there!
    James W.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Doctor was very nice but staff needs help checking people in
    Donna G.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    I didn’t receive this survey, when I saw Dr.Bob, it was my first time seeing someone, after Dr.Redkar left. I would not return if he was the only other podiatrist there. He basically threw a tantrum at the staff, a loud one, for myself and other patients to hear. It was appalling behavior, and incredibly unprofessional. Fortunately, I was able to see Dr. Brisken, and was happy with his care. And did return.
    Alana C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The doctor breezed in and breezed out and didn’t leave much time or space for questions. I get that he does this every day, and it’s all very simple, but it was new to me, and everything was very very rushed. Afterward I didn’t feel I had a clear understanding of the issue and didn’t think I was totally heard. He was very nice and friendly though.
    Cassi L.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    From office staff was not reliable in communicating me needs.
    Lee S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I had to call multiple times to the office and my insurance for the preauthorization. The receptionist told me that the medical assistant was going to call me back to answer my questions. She / He did not call back. No one from the office called me back to schedule an appointment after the preauthorization was approved. The admin staff is doing a disservice to the Doctor’ s good work.
    Thoshnee G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    No feedback other than I already did this.
    Jim M.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Thank you
    Chalon B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    thank you
    Marc A.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Thank you
    James B.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Very easy
    Gary F.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    all good so far
    Vincent B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    All good!
    Melissa L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Thanks
    Sophia P.
  • GatherUp
    University Foot and Ankle Institute
    3.5
    The front desk receptionist was not friendly. When I told her bathroom was out of soap or that hand sanitizer in hallway was not working (I believe she said that's not ours about hand sanitizer - in an annoyed way - instead of offering me some hand sanitizer or suggesting I could use the soap in your in-office restroom)
    Kelly S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Wait time could be reduced, but care is excellent.
    Linda D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    took care of my problem -- answered my questions -- staff supportive
    Marcia H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Every visit and every procedure had my full confidence in the recommendations of Dr. B.
    The staff was hands-down terrific!

    I need a final visit to sign off, please.
    Almeida S.
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