Patient Reviews of University Foot and Ankle Institute

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

10441 Total 1st Party Reviews
4.9 out of 5 Stars
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The staff was extremely helpful and friendly; the office is pleasant and not overcrowded or over-busy--I was able to get an appointment right away and was seen right away when I arrived. My only complaint is that it took me several hours to get a referral approved by my primary care physician--which is probably an issue with UCLA HMO, not with your office--I was frustrated that I needed a referral for a broken foot! That shouldn't be necessary. Also, after i left your office I did have numerous questions popping up that I hadn't thought of at the time, so maybe more instruction from the doctor about after-care (like, should I keep icing ? or not? keep my foot elevated at night, etc.) and prognosis about what to expect might have been helpful or reassuring. However, I will ask these questions at my next visit. Overall, I was very pleased with your office and staff.
    Stephanie R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Absolutely wonderful, the staff, facility were very nice and helpful. Dr. Fransen is the best. Went in to see him with terrible pain. And now have been able to continue my life style with no pain. Would definitely recommend this doctor and facility to everyone
    Magdalene D.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Everyone was great specially the X-ray technicians and helpers. The only person that needs better customer facing guidance is the receptionist she needs some halo.
    Shahrezad M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The staff, made me fill at home.
    Extremely present.
    And Dr.Kelman, I wish all doctors were like him.
    He listen, and explains, so that it made me understand, what could or could not be done!
    He is the best!
    Mitzi E.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Thumbs up for Dr. B and his staff! From Cheli in scheduling, Alex, to Marie in the front office to Dr Jamie everyone executed flawlessly on all fronts.
    Derek C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very thorough and friendly.
    Barbara P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The office staff made me feel less than because I have an HMO insurance and Dr was a second opinion only payment . I should have the same respect and care as a PPO patient
    Cheri K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very positive, as usual.
    Anna E.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    It’s been very good! I got clear explanation and proper treatment by the friendly doctor and staffs!
    Tang T.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Pleasant and injection was effective.
    Mara B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Good office. Great at returning calls and being very informative and making appointments fairly quickly.
    Gloria G.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    I was surprised that I had to pay for 1 for sleeve at 6 dollars when I could have bought it for so much cheaper at my drugstore. Otherwise by visit was very pleasant.
    Norma S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very good
    Gwen S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I would never go anywhere else with regard to feet/ankles!! Dr Franson is the absolute best
    Melody U.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Staff and doctor were friendly and helped us with all our concerns.
    Kyle T.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very good.
    Lisa W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    As always the Office staff was efficient and and friendly. Dr. Franson was great at taking the needed steps to evaluate and treat my issue.
    Neil W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    no complaints, good job.
    George B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very friendly, good bedside manner,
    Trevor R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I like the office
    Irina S.
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