Patient Reviews of University Foot and Ankle Institute

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

10442 Total 1st Party Reviews
4.9 out of 5 Stars
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great! I would recommend UFAI to anyone!
    Joel G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Excellent experience.
    Tara L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very proud and happy
    Elie E.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Suzanne is the best - very knowledgeable and always has my best interest in mind. I wouldn't see anyone else.
    Lisa V.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    New staff needs training and no one was with her.
    Kenneth T.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr spent enough time examining my foot and most importantly, he listened. result is what he recommended worked!!!
    Marlene V.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The Staff at UFAI when you walk in is always nice, friendly, and ready to help you no matter what your needs are
    There is no question the Dr. Justin Franson is by far one of the most caring, professionals in his field✅He is not only through, but is not only concerned about your FEET...but how YOU are doing as a patient❤️ I have had several of his assistanct’s but until Lexi I never really felt like someone really knew what they were doing AND LISTENED TO WHAT I WAS ASKING when I was having my nails cuts...which as a type 11 diabetic it is very important to do it correctly. While Lexi is still in school...Which I NEVER WOULD HAVE GUESSED BY HER PROFSSIONAL MANNER. I would have thought she been doing this for at least 3 years!
    I give it ⭐️⭐️⭐️⭐️
    Joanne W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great, thank you.
    Michelle C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very good.
    Benjamin D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The clinical experience is fabulous. The only very annoying aspect is the repeated communication reminding of the appointment. Do we really need phone calls, texts and emails?
    Linda A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Excellent treatment
    Terrill G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    very comfortable friendly staff and Doctor.
    Jeanie B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Thank you for the excellent care and attention.
    Jordan P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I felt cared for
    Deborah J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. John Chan is terrific!
    Andrew C.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Would recommend
    Dennis K.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    The office process of pre-registering online needs to be improved greatly. I filled out the requested information, and on my first visit, was asked to do it again by hand. The front office needs to be more personable, especially in asking for payment before any services were rendered.
    Todd G.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    I looked back at my patient portal and saw a lot of words/disagnosis I didn’t hear in the room. Would be nice to hear the doctor explain those things instead of reading about them later on the portal (and googling what they mean).
    Lacey E.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    comfortable and effective
    Melvin Z.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    lovely facility, great staff!
    Jane R.
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