Patient Reviews of University Foot and Ankle Institute

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

13,459 Total 1st Party Reviews
4.9 out of 5 Stars
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson and his staff are always curious and beyond professional. He has cared for my daughter multiple times and each time I truly have felt that him and his staff were sincerely invested in helping her through her healing process. They are all amazing peoole. Thank You!
    Heather H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Staff are very helpful and very knowledgeable. The doctors are very kind, informative and know exactly how to treat you.
    Luke D.
  • Google
    University Foot and Ankle Institute
    5.0
    I absolutely love everyone in this office. Maria is adorable. Sylvia is so nice and accommodating. Michelle is so patient with scheduling and Giselle is simply the best. Dr Franson is wonderful. My husband and daughter are patients in this office, we've made it a family affair. I know there are a few others (I don't know their names yet) and they also are kind and considerate. We will continue to visit this office as the need arises.
    Joan A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I will be returning and there is no higher endorsement on my part. If I am not satisfied with medical services I do not hesitate to change providers. Simply put, Dr. Carter was terrific and the staff was very efficient and courteous.
    Nilo O.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I absolutely love everyone in this office. Maria is adorable. Sylvia is so nice and accommodating. Michelle is so patient with scheduling and Giselle is simply the best. Dr Franson is wonderful. My husband and daughter are patients in this office, we've made it a family affair. I know there are a few others (I don't know their names yet) and they also are kind and considerate. We will continue to visit this office as the need arises.
    Joan A.
  • Facebook
    University Foot and Ankle Institute
    5.0
    I absolutely love everyone in this office. Maria is adorable. Sylvia is so nice and accommodating. Michelle is so patient with scheduling and Giselle is simply the best. Dr Franson is wonderful. My husband and daughter are patients in this office, we've made it a family affair. I know there are a few others (I don't know their names yet) and they also are kind and considerate. We will continue to visit this office as the need arises.
    Joan A.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Coming to your Santa Monica office on Feb. 20 was very hard time wise. We got stuck in traffic along Santa Monica Blvd. for 2 hours.

    My next appointment will be at 1245 Wilshire Blvd., Los Angeles.
    Reynaldo N.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I find it frustrating that I cannot call the Wilshire office directly. Other than that, my experience at the office has been wonderful.
    Elena S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    great dealing with a Doctor that knows what he's doing
    Rinaldo F.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    My medical room wasn’t clean.
    Timothy B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I am very satisfied with all who treated me while at office
    William T.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Briskin and his staff are consistently patient, kind, and understanding in providing excellent, regularly scheduled and appropriate foot care for my 93 year old mother.
    Muriel C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    So far I’ve had a wonderful experience!
    Phil N.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    In hindsight I would like to have seen the MRI showing my neuroma. I have not made up my mind about having more surgery. Seeing what is actually happening in my foot might help me make the decision. And I really would like to talk to someone who has had this surgery. Dr Baravarian suggested I could hang out in his waiting room and talk to patients. I'd rather have a few numbers to call. I will go online to see what people have said about this surgery.
    Catherine C.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    The doctor seemed in a hurry this time unlike previous times.I have been coming o=in for over a year now. The assistant/student who helped me was brand new and did not appear to be well trained like the others I have seen previously. He did not offer to assist me with my injured foot to prepare to get x-rays. the others perviously helped me. And in the x-ray room he did not help me put on the heavy vest as others did before. And when I needed to move the angle of my foot to get another view for x-ray, he moved me manually with his hand, not gently, as the others did not do this, they asked me to position it myself which I know how to do. Lastly when finished usually the assistant checks to see if I am okay and need any assistance to get dressed to leave. he was nowhere to be found. And he did not check to see if it was time to trim my toe nails as the other aids always did. I do realize these things happen sometimes and was unlike any previous visit and I hesitated to say this at this time but in your message you stated you wanted to hear the truth, I hope you meant that. there seemed to have been a turnover of many staff members this visit and many new staffers.
    Michael W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Stephen Schwartz is excellent!
    Rebecca M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everything was great.
    Rachael P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The issues with billing were resolved.
    Judith P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I’m very pleased with my foot surgery experience so far, I am four weeks post-op and my foot incisions seem to be healing nicely.
    Stephanie S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everyone was great. Desk staff was great, helped with complicated questions about billing. My Dr was also great, picking up where another physician left off, great suggestions, made the whole process easy to handle.
    Eric P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I am very happen to recommend Dr Franson.
    Jean J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    It was great!
    Harrison L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    is a pleasure to have it as my foot dr
    Estella E.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everyone at that office has been extremely helpful. Thank you to all of you!
    Tim C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I could have used more details as to what I could and couldn't do between the time of the procedure and my return visit 3 weeks later. Even if it was just on the printed paper about the procedure - I wish that went into more detail about the do's and don'ts.
    Amy B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Highly recommend Dr. Franson!
    Rick G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great attention, I had been there once before with an appt booked well in advance. This time, I was just finishing up w another MD in the same building. My foot had been hurting quite a bit, mostly from working out / cardio at the gym after a break of several years. So yeah, my callouses returned. The doc took care of the first pass, her asst touched up. I was in and out, full service no more than 20 min. I know it’s impossible but I wish it could be the same way each visit.

    Not just becuz of availability, but I’m glad I found this office. Pleasant, efficient, know their stuff, and easy to work with.
    Paul P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everything went great!
    Gabriela B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Chan is the best. I look forward to my next visit with him.
    Jeffrey B.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Dr Sircar is very professional and friendly. He explained clearly what type of physical therapy I would need to improve my condition.
    Christine E.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Painless doctor.
    Mary T.
  • Yelp
    University Foot and Ankle Institute
    1.0
    After one week waiting for my out of the pocket appointment I walked in to find out that the doctor could not see me. On the phone, as I explained my pain, they said I could be treated there. Once I got there, filled all the ten forms out and PAID the nurse said the doctor could not  even see me since my pain was no on the foot, forget about treating me (they refunded me later).
    Really? Plus the woman at the reception was pretty rude and said I could not ask the doctor to refer me to a place who does the same treatment they denied doing - shockwave Theraphy. I just lost my time but they don't care of course. And that was a one thousand dollars treatment that I was going to fully pay since my insurance doesn't cover. Just saying think twice before going there since you may never even see the doctor...
    Laura M.
  • Google
    University Foot and Ankle Institute
    5.0
    Dr Chan is the best. I look forward to my next visit with him.
    jeff M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Good experience
    Aaron R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    After going to several doctors & becoming frustrated,I was reluctant on seeing another podiatrist but Dr. Sircar actually listened to my concerns & was honest with me. He was very patient with me.
    Quinyatta G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I've been going to UFAI for 6 years through 2 neuromas, 2 cheilectomies and 2 joint manipulations and am happy with all of the folks there. If I have a suggestion it is to build more info on a patient into your system. For example, I've gotten 10-12 orthotics from UFAI since 2012 but each time someone giving them to me asks if I have ever worn orthotics before. I'm not suggesting I'm some sort of needy person that needs to be treated specially but as a fan of UFAI but if the conversation started with "how are your older orthotics holding up? is there anything to the next pair you think we should adjust?" etc than something impersonal ("have you ever worn orthotics before?") it would be a nice from a customer service perspective.
    Andrei M.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Great job to the Xray tech!
    Raluca K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Staff was very friendly!
    Celeste S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I have been coming to this office for many years now - Dr. Schwartz has always been polite, knowledgeable and very professional. I will be saddened to see him retire.
    Edward S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very professional, gave me adequate time, and there was no wait
    Sheila K.
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