Patient Reviews of University Foot and Ankle Institute

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

19,483 Total 1st Party Reviews
4.9 out of 5 Stars
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very positive and professional.
    James L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Franson and the entire staff at UAFI are wonderful. I always feel that I have received the best care possible.
    Annick A.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    The wait for the doctor was too long! Waited over an hour.
    Margaret C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Other than a tiny nick to one toe while getting her toenails clipped, the appointment went very well. Thank you for being prompt, thoroughly assessing her feet/legs, clearly explaining the condition of her feet, and how best to care for and protect them.
    Danute P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I always feel comfortable and relaxed with Dr Franson and his staff.
    Dawn S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Love Dr. Franson & his staff!
    Kimiko F.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Carter very nice !!
    Definitely would refer patients to him.
    Took the time to listen to my foot problem.
    Yolanda H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Love dr briskin
    Timothy H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The staff were professional and I felt relaxed and the quality of care was informative
    Paula W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The staff was extremely helpful and friendly; the office is pleasant and not overcrowded or over-busy--I was able to get an appointment right away and was seen right away when I arrived. My only complaint is that it took me several hours to get a referral approved by my primary care physician--which is probably an issue with UCLA HMO, not with your office--I was frustrated that I needed a referral for a broken foot! That shouldn't be necessary. Also, after i left your office I did have numerous questions popping up that I hadn't thought of at the time, so maybe more instruction from the doctor about after-care (like, should I keep icing ? or not? keep my foot elevated at night, etc.) and prognosis about what to expect might have been helpful or reassuring. However, I will ask these questions at my next visit. Overall, I was very pleased with your office and staff.
    Stephanie R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Absolutely wonderful, the staff, facility were very nice and helpful. Dr. Fransen is the best. Went in to see him with terrible pain. And now have been able to continue my life style with no pain. Would definitely recommend this doctor and facility to everyone
    Magdalene D.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Everyone was great specially the X-ray technicians and helpers. The only person that needs better customer facing guidance is the receptionist she needs some halo.
    Shahrezad M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The staff, made me fill at home.
    Extremely present.
    And Dr.Kelman, I wish all doctors were like him.
    He listen, and explains, so that it made me understand, what could or could not be done!
    He is the best!
    Mitzi E.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Thumbs up for Dr. B and his staff! From Cheli in scheduling, Alex, to Marie in the front office to Dr Jamie everyone executed flawlessly on all fronts.
    Derek C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very thorough and friendly.
    Barbara P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The office staff made me feel less than because I have an HMO insurance and Dr was a second opinion only payment . I should have the same respect and care as a PPO patient
    Cheri K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very positive, as usual.
    Anna E.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    It’s been very good! I got clear explanation and proper treatment by the friendly doctor and staffs!
    Tang T.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Pleasant and injection was effective.
    Mara B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Good office. Great at returning calls and being very informative and making appointments fairly quickly.
    Gloria G.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    I was surprised that I had to pay for 1 for sleeve at 6 dollars when I could have bought it for so much cheaper at my drugstore. Otherwise by visit was very pleasant.
    Norma S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very good
    Gwen S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I would never go anywhere else with regard to feet/ankles!! Dr Franson is the absolute best
    Melody U.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Staff and doctor were friendly and helped us with all our concerns.
    Kyle T.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very good.
    Lisa W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    As always the Office staff was efficient and and friendly. Dr. Franson was great at taking the needed steps to evaluate and treat my issue.
    Neil W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    no complaints, good job.
    George B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very friendly, good bedside manner,
    Trevor R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I like the office
    Irina S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Excellent staff. Great care. I highly recommend my physician and being treated at this office.
    Mary B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I appreciate the short wait time and how well the team is organized. The office seems to run very smoothly. Thank you.
    Joanne H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    All the Physicians and staff are caring and compassionate AND INTERESTED in the patients. I felt they noticed what I did or didn't do that was conducive to my recovery and reminded me to act in my best interest. I have ALREADY begun recommending UFAI to colleagues and friends. I am well and mostly pain free thanks to all of you.
    Valarie D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Informed and Confident
    Kervens J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Didn't warn of the weeks of suffering to follow surgery. :(
    Barbara B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    As always, I've been very pleased with Dr. Redkar and her staff throughout the time I've been seeing her.
    Scott C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Waiting room artwork is great but always good to change theme. It’s inexpensive, creative and shows you care about the patient experience.
    Hugh V.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Awesome!
    Salpi S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    PT Suzanne and Dr Franson the best
    Clifford A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Excellent care. Kind respectful and efficient. Seen in a timely manner.
    Mary B.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    The callus pain I had was taken care of with the fixing the shoe insert. Now I do not have pain. Next time the right insert may need to be fixed also. No pain there yet. Thank you. Hannah
    Hannah C.
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