Patient Reviews of University Foot and Ankle Institute

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

10441 Total 1st Party Reviews
4.9 out of 5 Stars
  • Yelp
    University Foot and Ankle Institute
    1.0
    After one week waiting for my out of the pocket appointment I walked in to find out that the doctor could not see me. On the phone, as I explained my pain, they said I could be treated there. Once I got there, filled all the ten forms out and PAID the nurse said the doctor could not  even see me since my pain was no on the foot, forget about treating me (they refunded me later).
    Really? Plus the woman at the reception was pretty rude and said I could not ask the doctor to refer me to a place who does the same treatment they denied doing - shockwave Theraphy. I just lost my time but they don't care of course. And that was a one thousand dollars treatment that I was going to fully pay since my insurance doesn't cover. Just saying think twice before going there since you may never even see the doctor...
    Laura M.
  • Google
    University Foot and Ankle Institute
    5.0
    Dr Chan is the best. I look forward to my next visit with him.
    jeff M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Good experience
    Aaron R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    After going to several doctors & becoming frustrated,I was reluctant on seeing another podiatrist but Dr. Sircar actually listened to my concerns & was honest with me. He was very patient with me.
    Quinyatta G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I've been going to UFAI for 6 years through 2 neuromas, 2 cheilectomies and 2 joint manipulations and am happy with all of the folks there. If I have a suggestion it is to build more info on a patient into your system. For example, I've gotten 10-12 orthotics from UFAI since 2012 but each time someone giving them to me asks if I have ever worn orthotics before. I'm not suggesting I'm some sort of needy person that needs to be treated specially but as a fan of UFAI but if the conversation started with "how are your older orthotics holding up? is there anything to the next pair you think we should adjust?" etc than something impersonal ("have you ever worn orthotics before?") it would be a nice from a customer service perspective.
    Andrei M.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Great job to the Xray tech!
    Raluca K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Staff was very friendly!
    Celeste S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I have been coming to this office for many years now - Dr. Schwartz has always been polite, knowledgeable and very professional. I will be saddened to see him retire.
    Edward S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very professional, gave me adequate time, and there was no wait
    Sheila K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The examination rooms are not big enough for a person in a wheelchair who can't transfer easily.

    Everything else is wonderful!
    Kay B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    love that Dr. Franson and staff.
    Richard H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    No further comments
    Rolando B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    excellent service
    Lawrence S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The office staff was courteous, professional and accommodating. Dr. Briskin was clear, concise and reassuring. His recommendations seem sensible and appropriate.
    Mark R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Continuing great care by Dr Shin and staff!
    Sharon S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Franson cares. It shows with the questions he asks and listens to, and how he goes about things.
    Patricia J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great care, highly recommend Dr. Franson.
    Erin D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Probably will recommend to others.
    Jonathan M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Thank you
    Christina M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Will definitely use Dr. Fransen again
    Joan M.
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