Patient Reviews of University Foot and Ankle Institute

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

10358 Total 1st Party Reviews
4.9 out of 5 Stars
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Love the Doctor, and staff! They are a very welcoming group, and really go out of their way to make your experience safe, and they also show you techniques to go home and work on. I would definitely recommend this office.
    Corinne J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    EXPERIENCE FINE----YOUR SURVEY, BAD!!! DID NOT WORK AFTER ASWERING FIRST QUESTION??? HOPE THIS IS NOT TIED IN WITH YOUR PATIENT ELECTRONIC RECORD KEEPING???????????
    Robert S.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Experience good.
    Barbara T.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Feel good!
    Ronald B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    We made a plan. Hoping to avoid surgery.
    Susanna C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great!
    Benjamin D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Excellent. Was worried about the surgery and Dr Jafary answered all my questions. Left feeling very positive.
    Marsha M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    A pleasant office to visit, a great doctor to attend to my needs, friendly staff. Overall a 10 .
    George F.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very positive and I am feeling great about my upcoming surgery in September. Dr. Franco’s is very empathetic and is completely knowledgeable about all things ankle and foot. Great demeanor and patient care.
    James S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Overall very good. Only area needing improvement is reception
    Judith G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    they are all great
    David P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great experience overall. Loved Dr Jafary. The only thing that could have been more helpful is if someone would have mentioned how heavy, bulky and impractical your scooters are. No one ever suggested that I would need help managing such a big scooter or that I should consider the size of my house before choosing to rent it. I asked if I could also have crutches once I saw the size of the scooter and realized I wouldn’t be able to use it at home. It seems to me that you deal with this every day and you should at least mention points to consider before being sending a patient off with something that really won’t work for them. I never used the scooter once after leaving your office. I couldn’t lift it safely out of the back of my car while standing on one foot, and I didn’t think it would be safe to hop all the way to the front, even if I could have lifted it. Also, the attitude I got from the front office (we’re very busy) when I asked if someone could help me bring it from my car back to your office, made me feel like I’d crossed some sort of line. I’m in a cast. I can’t bring it back to you and get back to my car! I’m sure lots of people have that issue!
    Jocelyn H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everything was great. Left knowing everything I needed to know.
    KEVIN S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I have been a patient of Dr Feldman’s for a number of years but hadn’t been in a while. He’s always very caring. I’m happy to hear that the billing company has changed from whomever was being used last year. Their fraudulent billing practices were a liability to Dr Feldman’s practice.
    Bridget H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    So sorry Dr Carter is leaving.
    Linda D.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    My experience/care at UFAI, Sherman Oaks, is always given in a friendly, professional and timely manner, however this time my nails and calluses were not cut down like they usually are and consequently my feet did not feel as good when I left the office. And THAT'S the feeling that I always look forward to after my UFAI office visits.
    Adonna H.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    I have decided to move forward with my diagnosis and planned foot surgery based on my experience with UFAI.

    Grateful
    Shannon M.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Everything was fine
    Joseph A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Carter and his staff were exceptional. Always on time, very helpful and friendly. Surgery went perfectly and I would definitely recommend Dr. Carter. I required a disc of my xrays by September 6 for another doctor appointment, and discovered their office had experienced a computer failure, and those files were no longer accessible. Erica Aldrete was very professional and assured me she would do all she could to get them for me. She called me two days later and said she had retrieved my xrays from backup tapes located at the Santa Monica office and then mailed them to me in plenty of time for my appointment. She was so helpful and I very much appreciated her diligence.
    Judy G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I really like Dr. Jafary a lot. He is very patient and talks you through your health care problems I would recommend him very highly
    Gene Palic
    Eugene P.
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