Patient Reviews of University Foot and Ankle Institute

Visit was fine AGAIN the calls the day before the visit to remind me of an appointment are ridiculous!! Especially after answering a phone call on the previous day (2 days before appt), where you are asked to CONFIRM I always confirm &!then get another reminder the day before the appointment Too many reminders!! One call is sufficient if a person had confirmed, the should not be called again to confirm!!

The office staff in the office is great the billong department however because it's done by somebody not in the office over the last several years I have no idea what they're doing but my bill is not coming out correctly and it had nothing but problems of the billing department

everyone was great, except one of the office ladies who never processed my MRI insurance request. Took 6 callsto her and then it was denied because not enough information was provided. The insurance company told me they were waiting on my doctor's office to send more information by the time that all happened I changed insurance companies. so although I was happy with everything up until then I definitely had a bad experience at the end. And my ankle still hurts