Valencia Patient Testimonials

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

4,988 Total 1st Party Reviews
4.9 out of 5 Stars
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Love how kind Dr. Franson and all the staff are to my son who is in a wheelchair and very nervous about going to a Doctor. Love the treatment plan that is effective. Appreciate this office very very much!
    Danny G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson and staff are very caring and friendly. Wait time was minimal and all concerns were addressed.
    Susan R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Franson and staff are always great
    Leslie S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Perfect!
    John M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    We always have had a great experience with Dr. Jafary.
    Dylan C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everyone was extremely nice. Dr Franson is the best! I recommend him to everyone with foot problems
    Karen G.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    The check in was quick and efficient and the doctor explained my plan of care well. The doctor was fast with removing my toe nail. Great experience overall with a clean office.
    Maria P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great doctor and staff!!
    Christine G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I am always very pleased with how well the staff treats the patients.
    Fanny L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I was very pleased
    Gail M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Good experience.
    Marilyn F.
  • Google
    University Foot and Ankle Institute
    5.0
    Thank you Dr. Fransen from Valencia CA. One of the best Doctors in the world! Great service, amazing treatment!
    ARCgraphix A.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Overall, I am satisfied. I really liked how the X-rays could be taken immediately in the office. I thought the doctor listened well to what I said, but I wish the recommendations the doctor made would have been put in writing without me having to ask for it in writing first. The exit process seemed a little bit disorganized because I was told by the doctor that I would receive heel lifts, but the person checking me out did not know if I had received them or not. I also didn't know the price of the heel lifts until the moment I was supposed to pay for them. It would have been nice for someone to mention how much they cost before asking me whether I'm willing to accept them. Fortunately, the $10 charge for them was not a problem for me, but it might be for some people.
    Overall, as I said I was very pleased and look forward to coming back if I ever need more help. The issues I raised above I consider to be minor and not a big deal.
    Jason P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    It was a great experience. The staff as always was polite & helpful, and Dr Franson provided excellent service & advice.
    John F.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Always a pleasure to be cared for at Dr. Franson's practice--punctual, efficient, knowledgeable, personable.
    Anna F.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Always take such good care of everyone that comes in
    Cherie A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Satisfied
    Consuelo A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    We were very pleased with Dr Franson's knowledge, professionalism, and bedside manner. We would highly recommend him to anyone requiring podiatry care.
    Robert D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    We always experience great care at University Foot and Ankle. Great doctor and great staff.
    Annick A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Franson and his staff are very attentive and personal. I have been coming here for years and I’m very comfortable with Dr. Franson, Maria and Sabrina. Love this staff.
    Margarita V.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Great experience.
    Kim M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very well taken care of. I am a long time patient of Dr. Franson . He and his staff always take excellent care of me.
    Catherine G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I am very happy with the results of my foot surgery so far.
    Mohsen L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson is most responsive and willing to make himself available for consults even after hours in an emergency. He waited through his lunch hour for my late arrival to perform a brief procedure to alleviate some post surgery pain from a suture. Very grateful for that and the pain is gone!
    John L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great
    Jessica L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Franson is a personable and caring Doctor. He is one in a Million! It simply does not get any better.
    Jay J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great. Very attentive, professional, and rapid. Thank you
    Damian G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Positive experience
    Jacqueline H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Extremely grateful a doctor actually listened to me.
    Stephanie G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Good, knowledgeable
    Karen E.
  • Google
    University Foot and Ankle Institute
    5.0
    I was seen at the Valencia, CA office and Dr. Franson is my podiatrist. He’s done such an amazing job with my foot. I had suffered from plantar fasciitis, bone spurs and a rod that was preventing me from moving my big toe. He took care of all that just yesterday with a surgery. I must say it’s a lot for one foot but I’m amazed at how little pain there is. He’s such a wonderful doctor who really cares. He’s patient, kind and explains things to you in a way you understand exactly what’s going on and what to expect. His staff is great too! Sabrina is on top of her game and gets things done from scheduling surgeries, getting you a boot to wear after your surgery, to any paperwork you need to turn in to your work. I can’t recommend them enough.
    Trish D.
  • Google
    University Foot and Ankle Institute
    5.0
    I have been treated by Dr. Jafari for a little over a year now and he is absolutely the best! He really listens, he cares, and he knows what he's doing. I have greatly improved and have been able to get back to my daily routine. The entire staff is great. I highly recommend the University Foot and Ankle Institute in Valencia!
    Debbie B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everyone has been friendly and helpful. Dr. Jafari is the best! He listens and he cares and I am doing much better!
    Debbie Q.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I think you all are wonderful. Dr Franson is amazing, patient and kind. His staff is very organized and if I ever need anything they are there for me.
    Oliveira, D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Justin Franson and his staff are absolutely the most passionate, dedicated and professional office I have ever experienced for foot care. I can say this with authority as I am a very successful music businessman who has been to numerous podiatrists and orthopedic surgeons in Beverly Hills, Westwood and Santa Monica. If I moved back there (and I wouldn’t because of insane traffic) I would easily battle the traffic to get the best foot and ankle care in Southern California.
    And, thanks to Dr. Franson’s skilled ankle replacement surgery I may run another marathon!
    I am also pleased to see that his daughter is in school taking up the passion and to follow in his footsteps.
    It’s nice that a family tradition will carry on!
    Stanley W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very positive
    Terry P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson is very caring and detailed. He is concerned about me, my progress, and what my insurance will cover. The office staff are amazing (which is a direct reflection of how Dr. Franson runs his office). Jennifer knows each patient by name when they walk into the office. Would highly recommend and I have referred others to Dr. Franson.
    Linda A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everyone in the office is great. Very nice people and I feel well cared for.
    Lisa V.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great experience, thank you!
    Sarah F.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Always a 10.great people
    Larry S.
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