UFAI Valencia Patient Testimonials

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

2345 Total 1st Party Reviews
4.9 out of 5 Stars
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Nicest staff and facility. Refreshing to feel like the patient means something not just another patient and get in line and we will get to you when we can like some places. Great care here!
    Kathrine S.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Bought non custom orthotics and asked would they fit in my regular sized heels. They told me yes but that’s not the case will try to send back
    Susan H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Franson was very thorough after seeing the xrays he was prescribing the use of a boot for 4 weeks but when I let him know how inconvenient it would be .. he said based on the timing of the initial injury and coming to see him that I might have success by just wearing the lace up ankle brace. I really appreciate him listening to my concerns both before diagnosis and post!!
    Kim W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    It's nice to see smiles throughout the office. It's always nice when they greet you know you by name.
    Thomas A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Felt very comfortable with the staff
    Annette S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great!
    Kelly S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson has been incredible with my 11 year old. I always feel like he takes his time to listen to us and provide us with great care.
    Madelyn K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I love Dr. Franson with all my heart every step I take I carry him with me and his wonderful hands and how he healed me and my family I love you so much Justine I hope you have a blessed life
    Reinaldo F.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Franson, his staff and colleagues all checked in on me. Thank you UCLA Orthopedic center.
    Jeffrey D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Love the Doctor, and staff! They are a very welcoming group, and really go out of their way to make your experience safe, and they also show you techniques to go home and work on. I would definitely recommend this office.
    Corinne J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    EXPERIENCE FINE----YOUR SURVEY, BAD!!! DID NOT WORK AFTER ASWERING FIRST QUESTION??? HOPE THIS IS NOT TIED IN WITH YOUR PATIENT ELECTRONIC RECORD KEEPING???????????
    Robert S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Feel good!
    Ronald B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    We made a plan. Hoping to avoid surgery.
    Susanna C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Excellent. Was worried about the surgery and Dr Jafary answered all my questions. Left feeling very positive.
    Marsha M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very positive and I am feeling great about my upcoming surgery in September. Dr. Franco’s is very empathetic and is completely knowledgeable about all things ankle and foot. Great demeanor and patient care.
    James S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Overall very good. Only area needing improvement is reception
    Judith G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great experience overall. Loved Dr Jafary. The only thing that could have been more helpful is if someone would have mentioned how heavy, bulky and impractical your scooters are. No one ever suggested that I would need help managing such a big scooter or that I should consider the size of my house before choosing to rent it. I asked if I could also have crutches once I saw the size of the scooter and realized I wouldn’t be able to use it at home. It seems to me that you deal with this every day and you should at least mention points to consider before being sending a patient off with something that really won’t work for them. I never used the scooter once after leaving your office. I couldn’t lift it safely out of the back of my car while standing on one foot, and I didn’t think it would be safe to hop all the way to the front, even if I could have lifted it. Also, the attitude I got from the front office (we’re very busy) when I asked if someone could help me bring it from my car back to your office, made me feel like I’d crossed some sort of line. I’m in a cast. I can’t bring it back to you and get back to my car! I’m sure lots of people have that issue!
    Jocelyn H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everything was great. Left knowing everything I needed to know.
    KEVIN S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I really like Dr. Jafary a lot. He is very patient and talks you through your health care problems I would recommend him very highly
    Gene Palic
    Eugene P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    No complaints. Everything has been excellent.
    Esther A.
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