Valencia Patient Testimonials

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

2617 Total 1st Party Reviews
4.9 out of 5 Stars
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Visit was very nice
    Debbie W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Move the hand sanitizer whole I was signing in it went all over me and my purse outside and in.
    Thanks
    Andrea G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Still having issues with my foot but understand that it’s an on going issue that is not an overnight fix. So I will continue to see the talented staff to try and fix my foot.
    Marissa S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Franson is an excellent physician as well as a kind and caring gentleman. He not only listens to all my troubles and concerns, he gives ALL treatments available, not just most expensive. He truly listens and doesn't jump to conclusions. He has an exceptional bed side manner. I think so highly of him that I have also referred my husband and my daughter.
    Joan A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    So far I have been very satisfied with Dr. Frantz and professionalism. I have a couple of more injections ahead of me and then probably surgery next year. I’ve only heard positive comments from former patient of his.
    Cheryl K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson and his staff are wonderful! GREAT Doctor. I am so happy I chose this doctor. I will refer all of my family and friends here. Thank you for the great service.
    Adrienne Francine Caudill Miley
    Chief Concierge
    Hotel Shangri-La
    Santa Monica, CA
    Adrienne M.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Professional and everyone seems to care!
    Catherine C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I’ve come to this place for years for myself and my son and have always had a great experience
    Stephanie M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Grandson is the best ever.
    Frank C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Though surgery is no fun, Dr. Franson and staff were caring and professional, great overall experience.
    Kristine A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson clearly is an expert as he was able to diagnose the problem right away. Service from staff was also great. Thank you!

    Annie Hong
    Madeline H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Excellent service
    Wendy D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Office staff friendly, professional, caring, and efficient. Dr. Franson addressed my problem promptly and effectively treated my ailment effectively with minimal pain. He is a good Dr. And a good man whom I would recommend to others in need of a foot and ankle specialist.
    James A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Will definitely recommend dr Franson
    Joan M.
  • Google
    University Foot and Ankle Institute
    5.0
    Have been very satisfied with results.
    Larry B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Thanks
    Veronica K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    You folks have been awesome. Thanks for everything so far. Great job
    Kathleen R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Franson and his staff is amazing!
    Dawn S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very friendly staff
    Deborah K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Have been very satisfied with results.
    George B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Excellent Care. No Complaints.
    James S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I am a "forever" patient and will always appreciate and love UFAI!!!!
    Dana H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Our family loves Dr. Franson and his staff. We are always well taken care of and his vast knowledge makes us very comfortable with his suggestions and recommendations. In addition, the scooter he designed which my son, Arrden (15 yoa) used for his broken foot, is absolutely incredible!!
    Arrden G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The billing department held up ordering my much needed orthotics because they said I had a co-pay due. I called to find out how much and to tell them I'd come in and pay it but had to leave messages twice. What I got was an email of my Portal which wasn't a current bill.

    When my husband finally got billing on the phone, they said it was $30 and that they had not ordered the orthotics.

    I had to go on a 6 day vacation to Atlanta with no orthotics which caused me to do more damage to my foot and made the vacation quite uncomfortable.

    Dr. Franson apologized when I went to pick up the orthotics a week later.
    Chip H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Good doctor, friendly staff, nice office.
    Raymond B.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Our family loves Dr. Franson and his staff. We are always well taken care of and his vast knowledge makes us very comfortable with his suggestions and recommendations. In addition, the scooter he designed which my son, Arrden (15 yoa) used for his broken foot, is absolutely incredible!!
    Wendy G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very kind and caring Doctor and staff.
    I highly recommend.
    Margaret J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The staff is friendly and courteous. The wait time is short and they are very accommodating as they try to fit you in to get you an appointment.
    Susan S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everyone there is so friendly and professional.
    Michelle H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    great service!
    Susmitha N.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I’m still waiting for insurance payments for physical therapy that I had in February from a December surgery. I also need more visits approved and I cannot request them, only UFAI can. I don’t know if the problem lies with UFAI or the insurance company but I’ve called both to no avail. Insurance states that I’ve used up my visits since I also had shoulder surgery but they tell me that it’s easy to get more; the medical facility just needs to request them with a letter of medical necessity. Then they will also pay the back visits. I’ve gotten no feedback from either as to where the hang up is. I’m afraid now that since it’s been so long that they’ll deny more visits and won’t pay the ones I owe.
    Sharon O.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    oh, I had a broken little toe, but it was not notice until the second x-rays,

    (very nice people)
    Robert Z.
  • Google
    University Foot and Ankle Institute
    5.0
    Dr. Franson is great. Physical Therapist Suzanne is great as well, and all the staff. Always satisfied when I go here for treatment. Have been for several different reasons. Highly recommend.
    Tracey T.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Thank you Dr.Franson
    Jennifer T.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Hello,

    I've been inquiring about a billing issue since January. I've spoken to someone six times regarding this issue, (three times in the office and three times with your billing department.), with no resolve. Your billing office could use some help.

    Otherwise, the care has been great.

    Thank you,
    Marie Longworth
    Marie L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Love your entire office!
    Jean J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very good place
    Rudy A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr and staff are attentive and knowledgeable. Very happy we chose ufai.
    Ron S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson is the best! Puts you at ease and is very caring.
    Ernest W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson is great. The PT staff is great as well. Love this office!!
    Tracey T.
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