Valencia Patient Testimonials

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

2812 Total 1st Party Reviews
4.9 out of 5 Stars
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson and his staff are the best. Jennifer is so great, and was very nice with her care in removing the casts and the stitches. Dr. Franson always takes time to explain procedures and answer questions. I would not go anywhere else!
    Lisa V.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great care
    Gabriella R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very friendly environment!
    Pamela K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I had sought out a podiatrist when we first moved here, this office was the third.
    This doctor and the office staff are the very best, professional, caring and efficient. I have recommended them to several friends
    M. Raggio
    Marilyn R.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    The doctor who saw me last time was not near as caring and pleasant as Dr. Volkmann who had treated me in the past. Dr. Franson was very short and barely spoke to me and ignored my complaints that he was hurting me. Additionally when he finished with me he gave me no followup directions etc.
    Samantha H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I wish every doctor's office I went to was as efficient, professional and friendly as the staff at your office.
    Also, I can't say enough wonderful compliments about Dr. Franson. He is the perfect doctor for me.
    I don't live close to Valencia but coming to your office is always worth the trip.
    Thank you
    Minda Price
    Minda P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I was an avid hiker until I got side tracked with Hallux rigidus. I spent a few years researching solutions, but it wasn’t until I met with Dr. Franson that I felt I had the confidence to move forward. My left MTPJ fusion went great and I just had my right done a few weeks ago! The staff are great! Very friendly and competent. I’m really looking forward to getting back on the trail!
    Loren D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I really like Dr. Franson he takes good care of me
    Sandra T.
  • Yelp
    University Foot and Ankle Institute
    4.0
    Great experience with Dr. Franson. He's knowledgeable, personable, and going straight to the most expensive surgical option isn't his first choice for action. This was my first visit, and I'm sure I'll be back! Anecdotal note, his daughter is in school to be a DPM and is working in the practice. She made my cast for custom orthotics and shares her Dad's great people skills! I suspect there will soon be 2 "Dr. Fransons" in the office soon.
    Carol M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everything was great
    Paul L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Since the first visit, had a very positive experience. The staff is great and Dr. Franson was honest and open with his consult on my situation.
    Marie S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson's office is run very efficiently. I have never needed to wait more than 10-15 minutes past my appointment time to see Dr. Franson. The staff is friendly and Dr. Franson is easy to talk to and explains everything in clear details.
    Laurie K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I have been coming here for about 2 years now and I always feel very welcome whenever I go to the office. Everyone is always so helpful and always make sure I'm taken care of. In addition, Dr. Franson is great! He always explains everything to me and lets me know of the different options I have.
    Jessica G.
  • Google
    University Foot and Ankle Institute
    5.0
    Friendly service every time I visit. Dr Fransen is thorough and on time with his appointments which is a blessing since other MD offices I have had to wait for 3 hour or more. It is a pleasure to patronize his office. I crushed my toes in a freaky home accident and I am being treated by Dr Fransen which is not my first office visit. It was good to know him and I felt comfortable because I had established a connection with his practice before the accident. He has been treating my mom 95 yrs old for 3 years now and we both see him regularly.
    Marsha C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Love everyone in that office. And I love that they are on time!
    Cheralyn G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great folks!
    Nancy D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The care that I’ve received from Dr. Franson and his staffs, that includes the therapy department ... is one of the best I’ve gotten. They’ve helped me go back to walking normally again after my left bunionectomy. One caring and dedicated team ... and Doctor Franson .... he’s just amazingly great and wonderful.
    Regina C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very well run office. Never kept waiting to see the doctor for more than a few minutes. I appreciate that.
    Linda J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Franson and all of his staff go way beyond there job title to take excellent care of their patients.
    Thank You
    Paula R.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    When calling to make an appointment or trying to get a hold of the dr, it would be nice the person answering, would actually givesthe msg or call back. I had this problem, I would call thinking I’m talking to someone in Santa Clarita but they’re actually in Santa Monica.
    Heather C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great office. Very well-run.
    Jennifer Z.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The staff and the doctor are amazing.
    Douglas C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I was very pleased with the dr snd staff
    Laurie R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Frandsen and the staff are welcoming, personable and highly capable. I received excellent care.
    Marilyn M.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    I asked for a copy of my x-rays for each appointment (4). I have an authorization form on file. On my last visit I spoke with Gissella who informed me that I need to fill out a new form for a new request. That is not what I had been told by the main office and front desk. Gissella statement was that it may be the standard for the office but not for her. She has quite an attitude about all of this and in my opinion is inappropriate. Additionally I was told that the xrays could be sent via email. Once again Gissella said that it is not true.
    Susan W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I don’t like that I cannot call the Valencia office
    Lisa V.
  • Google
    University Foot and Ankle Institute
    5.0
    Terrific medical practice with superior physicians and surgeons and wonderful, attentive staff. Highly recommend!
    Kevin A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I love this place. Best people ever.
    Kevin A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very friendly and professional.
    George B.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Valencia UFAI is the absolute best.
    Kevin A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Positive experience! Everyone is very nice here!
    Michele W.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    I had to wait a little long for my first appointment, but Dr. Bavarian was very nice.
    Tanner C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Not now
    Albert K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    it is all good
    Virginia A.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    I appreciate the professionalism. Everyone is pleasant and helpful.
    Catherine C.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    I do not like having to speak with someone in Santa Monica to make an appt. I think it would be helpful to have a telephone number for the Valencia office to make an appt.
    Mary P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Love the office! Everyone is so kind and helpful and Dr. Franson is very thorough. Very pleased with this office.
    Michelle H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great care by Dr Franson and Suzanne Hawson and the hardworking support staff. I am up and walking again and I thank them all.
    Kathleen P.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    You guys were excellent
    Yolanda O.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson and the staff is always professional and compassionate.
    Dawn S.
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