Valencia Patient Testimonials

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

2812 Total 1st Party Reviews
4.9 out of 5 Stars
  • Yelp
    University Foot and Ankle Institute
    5.0
    Dr. Franson is a great doctor! I wish all doctors were more like him. When discussing a treatment plan he makes it a discussion and really makes me feel like I am in control of my care. This is a very nice change compared to other doctors who just say "we are going to schedule a procedure" with no discussion first. The staff are very friendly and personable as well.

    The physical therapy department is also wonderful! They really focus on the rehabilitation aspect of the therapy. Although they are working in a foot and ankle institute they do therapy on all parts of the body. They have early morning hours to accommodate people before work which is very helpful.
    Rhonda E.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Top-notch patient services in a comfortable and accessible setting. Appointments can be made online or over the phone. I saw Dr. Volkman and was so pleased with his comprehensive examination of my upper foot pain. He examined my foot, did a few x-rays, and watched me walk to come up with a feasible and workable plan to make my foot better, and he didn't default to expensive and lengthy treatments. It looks like I have the start of breakdown of cartilage tissue (arthritis), exacerbated by a protruding toe bone--or at least that's my layman summary of what he said. He showed me what to look for in a good walking shoe, gave suggestions for retail stores that specialize in wearable comfort shoes, and recommended trying custom-made orthopedic inserts if the problem persists. I am working on number one of his plan, good walking shoes, and will see if that doesn't take care of my issues for the time being. It's good to know that, if it doesn't, I have a quality podiatrist that I can visit in future.
    Brittany B.
  • Google
    University Foot and Ankle Institute
    5.0
    Great doctors. Easy to make an appointment. Great staff.
    Francheska A.
  • Yelp
    University Foot and Ankle Institute
    5.0
    I had my first appointment with Doctor Tanler J. Volkmann. I have been having issues with the bottom of my feet, sensitivity and with a discoloration of one of my toe nails.

    In addition, I have always been plagued with squared off toe nails and the issues created by "ingrowns".

    I was LAPD for a long time and worked motors. I have seen my fair share of Foot and Ankle specialists with more well known "acronyms".

    Looking back at the past 30 years, I just wish I would have known about the UFAI and Doctor Volkmann, he was way too young then, but I would have at least had some "better" relief from the staff if they had existed at that time.

    The thing I know for certain is I hate to be "sold".

    Doctor Volkmann was straight forward and shot from the hip. He explained to me the issues and told me how to correct the problems. Some of the items I would be able to do on my own - stretching etc. The other items would have to be taken care of on an outpatient basis.

    It was comforting to see how clean and kind the operation was. I appreciate honesty and will tell everyone I know about my positive experience!!!

    My Feet Thank You Doctor Volkmann...
    Tiernan M.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Great staff!  I saw Dr Yau who was awesome.  Great "bedside manners".  The entire staff and Doctors here are above par - you seldom have a wait, very efficient office.  Dr Yau has a conservative approach which I like.
    Deb M.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    Great staff who put up with my questions and bad jokes. Hope I will not have to return, but if I do have foot problems again, I will go back to these folks.
    Eric F.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    Everyone at this group is awesome!!
    Helena O.
  • Yelp
    University Foot and Ankle Institute
    5.0
    I have been seeing Dr. Franson and Dr. Yau for more than a year for different problems.  The most recent occurred on the Saturday of Labor Day weekend.  I fell at home and broke my ankle.  ON Monday (Labor Day), evening, I contacted the answering service at the office phone number.  I was immediately connected with Dr. Franson.  He was very concerned about my injury and immediately made a work in apt for the next day and proceeded to set up everything needed for my surgery the following day.  I informed him that I was scheduled to leave for vacation the next day (Thursday), however due to the extent of the injury, my flight was postponed to Saturday with Dr. Fransons ok.  He put me in a boot with the absolute promise of "no weight baring" during the week of vacation, set me up with a knee scooter and printed a letter to the TSA explaining my need for Ice packs on the plane.  Upon my return from vacation, Dr. Franson enthusiastically  inquired about my vacation and if everything and gone okay.   He and his entire staff have been absolutely wonderful.  From Michelle at the front desk to Gisela (just love this girl to pieces) in Xray to Sabrina setting up the surgery, I KNOW I'm in good hands.  I will continue to visit this office and HIGHLY RECOMMEND to everyone I know.

    My daughter will be having ankle surgery with Dr. Yau in  a couple of weeks.  I didn't hesitate to suggest she visit this office when she started experiencing problems.  The staff has worked with us to make our appointments together as we live about an hour away.
    Joan A.
  • Yelp
    University Foot and Ankle Institute
    5.0
    I decided to make an appt. here after reading the Yelp reviews after I was unsatisfied with my local podiatrist. I have had nothing but a great experience here. My first visit I felt like they really took care of me. Knowing I live 2 hrs. away, they ensured I got everything I needed before I left town. They put me in an aircast boot for my injury, arranged for knee walker, molded my feet for orthotics, filled out my paperwork for my handicap placard and let me I could take care of that at the AAA office less than a mile away. I didn't have to wait long at all to be seen and Dr. Franson and his staff were super attentive.  I've been back two other times and appreciate Dr. Franson's patience and caring attitude.
    Diana S.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Dr. Franson and his staff are awesome. He's real patient and thorough. Excellent bedside manner. Really cares and listens to everything you say. Super nice and very professional. Simply the best!
    Oscar D.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    This is by far the best doctor/doctors office experience I've ever had!
    Theresa M.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    Dr. Yau is the kindest doctor I have ever had the pleasure of meeting. He is very informative and never makes you feel rushed. As far as his staff goes, I absolutely love them all. They are all very friendly and make you feel like you are their only patient.
    Lisa W.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    Would not go anywhere else.
    Stacy B.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    Dr. Sydney Yau has been so helpful.
    Laura H.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    The staff was fantastic and it they really took care of me. Some of the best service from medical professionals that I have ever seen!
    Ryan P,.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    We love Dr. Franson & staff!
    Michael M.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    Everyone is nice & friendly, which helps a lot. Also they do great work!
    Hannah C.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    The entire staff and Dr. Franson are exceptional. Everyone is professional, courteous, and provide excellent care. Great office. :)
    Violet R.
  • CustomerSure
    The whole staff at University Foot & Ankle Institute is wonderful!!
    Nathalie R.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    I felt I was listened to when I had something to say. I appreciated the communication between the doctors and the Physical Therapist in relation to specific treatment and overall condition.
    Harry T.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    I was very impressed with my experience at your office. From the quick appointment I got to the minimal wait upon arrival and the professionalism from the staff and doctor was all exceptional. I am very happy I chose your office although I didn't expect anything less really based off the amazing yelp reviews your office has ( my reason for picking your office). Thanks again :)
    Jamie L.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    Thanks for helping me get out of pain and on a path to feeling better. After two weeks of physical therapy for Plantar Fasciitis, I am beginning to walk without pain.
    Danica P.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    Dr. Volkmann was incredibly kind and compassionate. Thank you!
    Madison O.
  • Yelp
    University Foot and Ankle Institute
    5.0
    The entire staff and Dr. Franson are exceptional. Everyone is professional, courteous, and provide excellent care. Great office and I wouldn't think of going else where for my foot/ankle care.
    Violet R.
  • CustomerSure
    University Foot and Ankle Institute
    4.5
    I'll love you even more if I get my boot off tomorrow!
    Linda H.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    I am so pleased with the quality of care I received from UFAI. The physicians and therapists are all extremely knowledgeable and caring. The practice is also efficient and organized, and made the whole process of therapy a breeze. Most important, they made my ankle feel better than new.
    Starelle D.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    Everyone is amazing.
    Susan H.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    I appreciated that Dr. Yau called me back quickly after I left a message and he then made time to see me that day.
    Virginia B.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    Doctor Franson and the whole staff have been awesome every step of the way! I recommend them to all my family, friends and co-workers every chance I get! Thanks Dr. Franson and UFAI staff!!!!
    Robert B.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    Dr. Franson is my doc and I have had four surgeries. He fixed my toe, as my bones were not healing. He put his heart into fixing me up!
    Melody G.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    Dr. Justin Franson, Suzanne and Jasmine are awesome!!
    Rian B.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    Great staff who put up with my questions and bad jokes. Hope I will not have to return, but if I do have foot problems again, I will go back to these folks.
    Eric F.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    You all are very good at your job. So glad I am going here.
    Gary D.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    You all are very good at your job. So glad I am going here.
    Helena O.
  • CustomerSure
    University Foot and Ankle Institute
    4.5
    I felt well cared for at this first session.
    Jeffrey C.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    The staff up front, especially Michelle, was great with scheduling and billing issues. The therapy team, especially Suzanne and Kristel, were incredible (as usual). Everyone is always friendly and professional, and I appreciate all their efforts to get my body back in good working order!
    Kevin D.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    Have been impressed with the attitude and professionalism of the staff. Waiting times are minimal - it is appreciated.
    David A.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    Everyone was beyond nice and very helpful. From the moment I walked in, it was superb service. Loved not having a long wait. The nurse was very efficient and helpful. The doctor made sure I understood what was going on and showed me pictures. It was a great experience. I wish more doctors' offices were this helpful.
    Deborah K.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Dr. Franson and all the physical therapists at this office provide the highest level of care. They helped me resolve a long-standing painful condition in my ankle that was limiting my activity. As others have noted, their office is extremely organized and well-run. If you have any kind of problem with your feet, this is the place to come for healing.
    Star D.
  • Yelp
    University Foot and Ankle Institute
    5.0
    I had been to Dr. Yau before for a problem with my feet and he was wonderful.  I brought my 11 year old daughter in to see him today to have him look at a couple of her ingrown toe nails.  She needed to have a small procedure done to two toes so they hopefully won't come back.  Dr. Yay was great with her and explained everything he would be doing.  He kept asking her if anything he was doing hurt and if she was ok.  He was quick, compassionate and kept her at ease.  From the front office staff to the nurses everyone is very friendly.
    Tanya M.
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