Valencia Patient Testimonials

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

4,988 Total 1st Party Reviews
4.9 out of 5 Stars
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Have been going to Dr Franson since 2009, continues to give me good quality care.
    Andre S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Based on experience, I am switching Podiatrists (I was going to someone else for several years).
    John B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    We had a great experience. I feel confident my son is getting the best care possible.
    Thank you!
    Jonathan K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The staff is kind and professional. Dr. Franson is patient and knowledgeable. Appreciate not having to wait long to meet with the doctor.
    Abigail P.
  • Google
    University Foot and Ankle Institute
    5.0
    Dr. Franson is a surgical genius. I have never had to wait long. They know how to bill insurance properly, and they have an on-site MRI that doesn't cost me hundreds of dollars after insurance! The staff is amazing. The offices are clean and welcoming and smell fresh but not "medicinal". I cannot say enough about them. They are exceptional. Very highly recommended.
    Karen L.
  • Google
    University Foot and Ankle Institute
    5.0
    Dr. Franson and his entire staff have always been great! Ive had three surgeries and physical therapy over the last 3 years and I really couldn’t be happier with the care I have received there.
    Lori H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I have never had a bad experience with this office. I never have to wait long and the staff is amazing.
    Karen L.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Dr. Hamed Jafary is an outstanding podiatrist. He is a brilliant diagnostician. He takes his time and doesn't rush the appointment. He gives you specific information regarding your foot or ankle issues and follows that up with the best treatments. Dr. Jafary establishes a wonderful relationship with his patients. His interpersonal communication is superb. You know that he genuinely cares about you as a patient.
    Roger V.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    My experience has been very positive and certainly beneficial....good job!
    Terence B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very professional, knowledgeable,
    Julie K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I wouldn't go anywhere else for foot or ankle problems!
    Michael S.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    The doctor was great, the front desk however was not very welcoming or friendly.
    Lara D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Your entire staff was very nice . They were never disrespectful and always helpful.
    Kathleen F.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everyone was very warm and helpful
    Edward G.
  • Google
    University Foot and Ankle Institute
    5.0
    I am accident prone and have been using University Foot and Ankle for a number of years. Have seen Dr. Jafary an Dr. Franson. Both are excellent doctors. Highly Recommend.
    Greg K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Outstanding. Easy to make an appointment and it was on time. Dr. Was very caring and professional!
    Hook V.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very pleased. Efficient and effective.
    Jeffrey L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Excellent care. Thank you
    Gregory K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Excellent! No complaints. Nice staff. Knowledgeable doctor.
    Suzette D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Always professional both Doctors and staff. But will spend the time to answer your questions or concerns.
    Ronald S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    ow is the winter of our discontent
    Made glorious summer by this sun of York;
    And all the clouds that lour’d upon our house
    In the deep bosom of the ocean buried.
    Now are our brows bound with victorious wreaths;
    Our bruised arms hung up for monuments;
    Our stern alarums chang’d to merry meetings,
    Our dreadful marches to delightful measures.
    Grim-visag’d war hath smooth’d his wrinkled front;
    And now,–instead of mounting barbed steeds
    To fright the souls of fearful adversaries,–
    He capers nimbly in a lady’s chamber
    To the lascivious pleasing of a lute.
    Scott M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    A good experience with Dr. Franson.
    Virginia I.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr.Jafary is particularly kind. He has a great listening ear and I appreciated him taking a bit more time with me, sharing his thoughts and a warm heart.
    Martha A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    What a very well informed visit re my foot issue. Dr Franson offered different & better solutions than the previous podiatrist I have been seeing. Dr Franson also has a very nice bedside manner.
    Renata M.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    I let you know after my recommended surgery.
    Daniel S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great experience
    Todd B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very pleased with care
    Timothy T.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    This is my second surgery with Dr Franson. I drive five hours to see him. Absolutely worth it. I’ve given UAFI’s contact info to everyone I know who’ve ever complained about so much as sore feet.
    Shannon K.
  • Google
    University Foot and Ankle Institute
    5.0
    Dr. Justin Franson is awesome. I'm so happy to be a patient of his. I can't thank him enough.
    Toni L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Professional without being overly clinical. My appointment was on time, xrays were quick and the determination of orthotics to help alleviate my bunion was explained along with other more invasive treatments. Casting was also quick (and I felt my feet were getting a facial! )
    Kathryn D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Immature front desk staff who thought my name was funny to pronounce. They could have handled the situation better as opposed to making valued customer uncomfortable by giggling.
    Daljit D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. JJ and staff are very friendly and professional.
    Russell H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Franson is great. He does a great job and really cares about his patients. He spends time to listen and answer questions and is so nice. The staff are really amazing too. They all have such good energy and took care of my disability paperwork for me. They are so thorough and helpful. I love how efficient the office runs. I never have to wait too long to be seen. I love that I am in and out and all of my needs are taken care so quickly. They are such an effective, well oiled machine in that office. I would definitely recommend this office and my doctor.
    Wendy N.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Jafaray took very good care of me.
    Craig L.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    I saw doctor on a Monday and was told his staff would get back to me by end of week regarding surgery and insurance coverage. Didn’t hear from anyone so went into office that Friday around 4 pm. Was told surgery scheduler still had to process my information and I should hear from them by end of day the coming Monday. Waited until Wednesday and still hadn’t heard from anyone so went into office again around 4 pm. Was told surgery scheduled had to clarify some things with doctor and would hear from them on Friday. Still didn’t hear from anyone by 4 pm so went into office again and was able to speak with surgery scheduler. Know everyone is busy but i shouldn’t have to drive the process. Other than that, my experience has been very positive.
    Wenda W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Justin Franson is awesome. I'm so happy to be a patient of his. I can't thank him enough.
    Toni L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I always have a good experience at UFAI.
    Marilyn G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    No issues
    Robin R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The staff was nice and efficient.
    Michael S.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    I have always been pleased with Dr Franson and the entire staff at the Valencia office. They are always attentive, professional and very helpful.

    Ive never had to wait for an appointment with Dr Franson, he has always been on time for appointments and for surgeries which is so rare these days.

    Ive never received any surprise billing after an office visit, surgery, or physical therapy. They always know up front what my insurance is going to pay and what I will be responsible for.

    Its exactly what you would want from every doctor and their staff.
    Lorraine H.
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