UFAI Valencia Patient Testimonials

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

2408 Total 1st Party Reviews
4.9 out of 5 Stars
  • Yelp
    University Foot and Ankle Institute
    1.0
    Scheduled my appointment 1 week ahead in Valencia office so I wouldn't be double booked, arrived on time and was kept waiting 20 minutes while I watched 2 other patients who arrived after me get called back. Asked receptionist what was going on and she didn't know (mind you, I had already checked with her at 10 minutes past my appointment time so she knew I was waiting). She calls in back and tells me they're waiting for an exam room to be free - because they totally forgot about me! Then she asks me if I want to reschedule! Didn't even offer an apology for their mistake. I just walked out and will find another podiatrist with a front office staff that can manage patient flow correctly.
    Shawn B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very friendly and well informative
    Gary S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Waiting to hear back from you people that the prosthetic shoe devices in size 10 have arrived. My relief was dramatic after the doctor's treatment and the technician was very patient and helpful afterwards. Have not received a bill yet. Hope that goes smoothly with insurances. Thanks
    Margaret B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Doctor Franson was very nice and was really good at listening to me and helping my injury.
    Lauren K.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    I thought Dr. Franson and his staff were great. However, I felt I should’ve received a little more a explanation about my condition and how to help it. It would also be nice to receive a printed summary of my visit.
    Joseph P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I only regret that my spine surgical complications are delaying my foot surgery which I desperately need.
    My foot hurts badly!
    Maxine H.
  • Google
    University Foot and Ankle Institute
    5.0
    I have chronic plantar fasciitis and have had foot surgery and seen multiple other podiatrists. Dr. Franson is the only one who has ever been able to make orthotics that actually help me.
    Kristin C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    It was great that I was able to get a same day appointment for my daughter.
    Maya M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great friendly staff every time. Timely service and easy to work with.
    Diana K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everyone is always very accommodating, thank you
    Cecilia M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson was short two staff members, but still took time to see that I had proper care.
    Jack M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Life without Bunions is a miracle. I'm very happy I got both my bunions removed.
    Nancy A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson is an excellent doctor and skilled surgeon. The staff is pleasant and helpful. My visits to Dr. Franson's office are always pleasant, my concerns are addressed and resolved, my appointments always commence on schedule and I depart the office in a timely manner to return to work. I greatly appreciate Dr. Franson for providing me with outstanding foot services, prompt professionalism and a kind demeanor.
    Aretha D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everyone is very nice.
    Diane L.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    Your requirement for a credit card makes me angry. With insurance fiascos I prefer to be billed once the insurance is straightened out. Also medical offices are notoriously bad in keeping the privacy of their billing secure. Too many times I hear about old record from a doctor being found in a dumpster.
    Richard H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Wonderful staff and a great doctor..can’t thank all of them enough for making a tough thing much easier..they went out of there way to make sure I was ok in office and at home after surgery.thank you all..
    Linda A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Keep up the good work
    Margaret F.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The doctor was awesome. My foot issue was diagnosed very quickly, and I was told what I needed to do. The visit was very quick, and so far I am happy with my results. I was supposed to get some plantars stretching paperwork before I left, but I didn't get that. But overall, I would recommend this place if you have any foot issues.
    Scott K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Thank you Dr Franson and staff for your friendly Nd professional care while treating my foot injury.
    Patti R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I have chronic plantar fasciitis and have had foot surgery and seen multiple other podiatrists. Dr. Franson is the only one who has ever been able to make orthotics that actually help me.
    Kristin C.
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