UFAI Valencia Patient Testimonials

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

2408 Total 1st Party Reviews
4.9 out of 5 Stars
  • CustomerSure
    University Foot and Ankle Institute
    4.5
    I felt well cared for at this first session.
    Jeffrey C.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    The staff up front, especially Michelle, was great with scheduling and billing issues. The therapy team, especially Suzanne and Kristel, were incredible (as usual). Everyone is always friendly and professional, and I appreciate all their efforts to get my body back in good working order!
    Kevin D.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    Have been impressed with the attitude and professionalism of the staff. Waiting times are minimal - it is appreciated.
    David A.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    Everyone was beyond nice and very helpful. From the moment I walked in, it was superb service. Loved not having a long wait. The nurse was very efficient and helpful. The doctor made sure I understood what was going on and showed me pictures. It was a great experience. I wish more doctors' offices were this helpful.
    Deborah K.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Dr. Franson and all the physical therapists at this office provide the highest level of care. They helped me resolve a long-standing painful condition in my ankle that was limiting my activity. As others have noted, their office is extremely organized and well-run. If you have any kind of problem with your feet, this is the place to come for healing.
    Star D.
  • Yelp
    University Foot and Ankle Institute
    5.0
    I had been to Dr. Yau before for a problem with my feet and he was wonderful.  I brought my 11 year old daughter in to see him today to have him look at a couple of her ingrown toe nails.  She needed to have a small procedure done to two toes so they hopefully won't come back.  Dr. Yay was great with her and explained everything he would be doing.  He kept asking her if anything he was doing hurt and if she was ok.  He was quick, compassionate and kept her at ease.  From the front office staff to the nurses everyone is very friendly.
    Tanya M.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Only five stars? Why can't I give more. Dr. Franson and Suzanne Hawson are the best. Both are totally down to earth and treat you like people, not just patients. They work together to ensure the best treatment and believe me you get results. I could not recommend a team higher than these two. What a difference they have made in quality of life for my family. We are blessed to have found them.
    Mike M.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Very happy with entire staff.  They are efficient when booking the appointment to getting you into the office.  The staff in the office where awesome.  The nurse was amazing and very helpful. Took her time to explain things. The doctor made sure I understood what was wrong.  He showed me pictures to explain it and had a great demeanor.  They put me at ease and it was really nice
    Debbie K.
  • Yelp
    University Foot and Ankle Institute
    5.0
    I had some PT done to my hip flexers.  I'm an avid runner and cyclist.  The staff is very knowledgable and knows athletes.  So if you're an athlete and need some repairs I highly suggest this staff.  Suzanne is an Iron (Wo)man and is very knowledgeable of our needs. I have visited Dr. Franson for a bunion and I was put into orthodics and it has helped.  I do not have pain in my food anymore.  It has stabilized the bunion.
    Tracy H.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Dr.  Franson ,  the nurses and front desk made everything so easy.  Wonderful doctor and support staff.  They returned phone calls quickly and we never felt rushed during appointments.  The surgery was explained thoroughly and every question was answered completely.  I would highly recommend this office to anyone with foot or ankle issues. We live an hour away so allowing for traffic we were usually early to our appointments.  They frequently got us in early so wait time was minimal.
    Deidre M.
  • Yelp
    University Foot and Ankle Institute
    5.0
    I had my first experience with this office earlier this week. Dr. Franson spent ample time with me and was very attentive to my concerns and questions. I especially appreciated his relaxed, but thorough way of dealing with patients.

    The office is a model of efficiency.  Once called in, there was constantly someone looking after me...I was never left waiting for someone to return to my room.  5 stars and I'm really looking forward to continuing my treatment with Dr Franson and his talented, efficient team.
    Chuck S.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Customer service is great, doctors are awesome and  it's easy to get an appointment. My daughter went here when she broke her ankle. Excellent treatment!
    Lisa D.
  • Yelp
    University Foot and Ankle Institute
    5.0
    I had a bad break on my 5th metatarsol when I was out of state. I called Dr. Franson's office as soon as I came back home.  The office staff was great and got me right in.  Dr Franson was amazing and took great care of my break throughout the next few months.  He is always so pleasant and was very thorough and professional, explaining everything in a simple, understandable manner.  Any questions or concerns were patiently alleviated.  A few times I had to call the office back with questions and they always called me back with the answers from Dr. Franson, and a few times he himself called.  While on my scooter I often ran into other people with boots or scooters around town.  Every one I ran into had gone to Dr Franson and couldn't praise him enough.  We are so fortunate to have such a tremendous Dr in our community who really cares about his patients. Definately a 5 star rating for Dr. Franson and his staff!!
    Glenna W.
  • Yelp
    University Foot and Ankle Institute
    5.0
    My wife and I went to play tennis  on a Wednesday morning and, within 10 minutes, I experienced the most excruciating pain in my right ankle!! Yes, I had TORN the achilles tendon!! OUCH!  I hobbled to the car and called Dr. Franson's office! They got me an appointment at 1:30 that same day. After examining my ankle, Dr. Franson arranged for an MRI later that afternoon (4:30) and got the results by 6pm. He called me to tell me he'd  need to do surgery on Friday. His office also arranged for me to get a pre-surgery exam on Thursday!  Talk about a ONE STOP SHOP!!!  Dr. Franson and his staff are absolutely amazing and leave nothing to chance! They also arranged for a knee scooter which has been my "best friend" the past few weeks!!
    Thanks GOODNESS, Dr. Franson was available!!  If you're going to get injured- you NEED to go to the University Foot and Ankle Institute in Valencia!
    Duane D.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Dr. Franson has seen my entire family for foot/ankle problems and treated and solved all of them. The office staff is incredible. I highly recommend this Dr.
    H. W.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Wonderful organization.  Incredibly helpful  and accommodating staff.  And brilliant, warm, caring physician in Dr. Franson.  Can not say enough good things.
    JG J.
  • Yelp
    University Foot and Ankle Institute
    4.0
    So far so good- Friendly staff that listens to my concerns. Great Doctor, and all around a good experience. Worth the travel into Valencia.
    Tony P.
  • Yelp
    University Foot and Ankle Institute
    5.0
    I am 4 weeks post surgery now and just got my cast off today. Dr. Franson is the BEST foot specialist I have ever been to. He is extremely kind, he's caring and compassionate. He truly cares about his patients and has a fantastic bedside manner, but above all of that, he is an extremely talented surgeon. I was so comprehensive about having this surgery due to all of the horror stories I had read about others who have had the same Achilles' tendon surgery with other doctors. I feel very fortunate to have found Dr. Franson because so far it's been a breeze compared to others. His staff is great as well. They are all very friendly, caring and professional. The wait is never long and I always feel that he spends an appropriate amount of time with me answering all of my questions. I have never written a review about a doctor before but I truly believe Dr. Franson deserves one. I highly recommend Dr. Franson and University Foot & Ankle Institute!
    Kathleen C.
  • Yelp
    University Foot and Ankle Institute
    5.0
    After years of chronic plantar fasciitis I'd given up running, stopped going to the park with my kids and couldn't dance with my wife. Grocery shopping meant icing my feet afterwards. I had been to 3 other podiatrists, had 4 sets of custom orthotics, a night splint boot, cortisone shots, bands, creams, you name it. I was told the only option was surgery on both my feet.

    Dr. Franson wanted to try another cortisone shot, more pliable orthotics and physical therapy every 3 days for several weeks. It took several months for my pain to go away completely but it eventually did and I got my life back thanks to Dr. Franson and amazing PT Suzanne Hawson. Trips to Disneyland, family outings and dancing with my wife became a reality.

    It doesn't end there. Crazy as it sounds, after being crippled for 3 years, 2 years later I began playing competitive tennis!

    I've seen Dr. Franson and Suzanne for a tennis related ankle sprain and Achilles tendonitis. I recovered fully from both issues/injuries. I know several other tennis players who have seen Dr. Franson and Suzanne. Whether surgery or less invasive treatment was needed, all have made full recoveries and are back in action.

    If you have foot or ankle issues don't even think about going anyplace else!
    AJ H.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Dr. Franson is very nice and a knowledgeable physician. I had a pretty bad break years ago and now having complications. Dr. Franson found the problem and gave me answers within days! Office staff is very easy to work with and helpful. I would also recommend his partner I can't think of his name off the top of my head, but I believe he is the only other one that works with Dr. Franson! They are both great! If you need a second opinion in this specialty I highly recommend University Foot and Ankle Institute!!
    Ayla S.
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