Westlake Village Patient Reviews

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

2,465 Total 1st Party Reviews
4.9 out of 5 Stars
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Miss. Hoda Naie is very knowledgeable, spent good time for my issues.
    Good listener and patience.
    Followed with me by email.
    Pedram P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Was good. Dr was very caring.
    Coralee N.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I'm a new patient at UFAI. So far, my experiences have been great. The front staff is friendly and accommodating. I wish the waiting room was a little larger, as it can get quite tight in there. I'm very please with Dr. Hoda and the care she has provided.
    OLAN W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    this was a great experience. My doctor listened to my concerns and advised a treatment plan for my problem to get it resolved.
    Lori D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I am a longterm patient there. My experience was fine except the doctor who saw me, cut my baby toe (right) and it was quite paiinful and took several days to heal. I doubt she did it on purpose (!)
    Michael L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The two podiatrists who gave me the treatment for my feet were pretty nice, kindly, patient and very professional. I felt very good with the treatment they gave me.
    Jenny S.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    My experience went reletively well. However, I didn't have any discussion about my ongoing condition. I thought it was because of decisions made by the company management. It appears the doctor is limited,as to the amount of time they are allowed to spend with each patient, ie. an assembly line, versus each patient getting adequate attention.
    In the past, the cotton placed on the treatment areas was always warm.
    During my last two visits the cotton was not warm and it was not on my feet long enough to allow the skin to soften, prior to the doctor entering
    to complete the treatment.
    James T.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The nurse was amazing. She was very attentive, knowledgeable and made my son feel at ease while visiting the doctor. Thank you!
    Greyson S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great, thanks!
    Joseph F.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Thank you so much I am still going to doctor and I’ve had a great caring experience with great staff
    Dale S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I like getting in and out of your office, as opposed to doctors offices that you are stuck waiting for 45-60 minutes.
    Gail S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Experience with staff and Dr Naei was great. I will, unfortunately, have to schedule another appt with Dr Naei to have toenail removed. Still quite painful.
    Sharon L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Always a pleasure being under such expert care. Thank you.
    Karen M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Love the front desk girls also..they r so helpful to make an appt..
    Betty Z.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I felt very comfortable with Dr. N. She was efficient, caring, knowledgable and personable.
    Barbara P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very very good
    Mark F.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Did test on toenails at visit. Told that you would get in a few weeks with the results of the test. That was February 14, 2023 have not heard back from you as of March 21, 2023. your follow up is not very good.
    Johnson B.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    I was disappointed that the X-ray machine went down that day, and the whole reason I drove from West Hills to Westlake Village to see the Dr was to get it xrayed.

    If the machine went down, I should have been called and told that before I drove all the way out and back, with my recovering foot. I should have had the option to reschedule as the whole point (in my mind) was to get it prayed to see if it is still broken. When X-ray machines. go down - call patients and give them the option.
    Christopher S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great. Very helpful with my problems.
    Craig C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I’ve been going here for many years. The staff has always been very pleasant. This was a new doctor and l thought she was very nice and professional so I will continue on as needed.
    Sue K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very professional
    All my questions and concerns were discussed and answered ‘I
    Horwitz J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very pleased
    Weiss M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I was satisfied.
    Freeman M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    All was great
    Sherry G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I felt very comfortable and reassured.
    Deeb E.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very confident
    Lillian B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Kelman was great as usual.
    Hankammer K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I like Dr Kelman and the clear way he communicates. His office staff are friendly. I thought it was a little weird that they didn’t call my name at my last appointment and thought I didn’t show up when I was sitting in the waiting room and had signed in. Otherwise my experience has been good.
    Kahn R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Kelman is the best. Knowledgeable, personable and all around great!
    Puca E.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Always terrific
    Geraldine G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everyone was very polite, kind & helpful. Dr. Nalbandian did a great job. The surgery fixed my issue. As a result, I have no more pain & I will have little or no scar. I would definitely refer any family or friends that have foot issues to see Dr. Nalbandian.
    Wendy G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    We’ll cared for as always.
    Robert S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Always very personable and friendly front desk and nurses. Dr Nalbandian really took the time to go over my MRI, treatment options, footwear suggestions, & gave great advice for physical therapy rehab.
    Jennifer A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Liked the doctor, nice staff and office will use again if needed
    Linda Q.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Gina is a fantastic surgeon, I’m very happy with her pre and post op. She’s thorough and has a great sense of humor.
    Jonathan L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    very pleased
    Debasish M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Excellent visit, all of my questions were answered, time was taken to be sure I was comfortable with all of the answers, and a plan was developed to correct the problem. One suggestion - put new patient forms on your website or mail them in advance. Getting the paperwork done in advance would be much appreciated.
    Donna S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great team
    Elaine B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Rey good, best Podiatrist!
    Gail H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    She is an excellent podiatrist.
    Ellen L.
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