Dr. Justin Franson, DPM, Podiatrist Patient Reviews

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

2311 Total 1st Party Reviews
4.9 out of 5 Stars
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    You all are very good at your job. So glad I am going here.
    Gary D.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    You all are very good at your job. So glad I am going here.
    Helena O.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    Have been impressed with the attitude and professionalism of the staff. Waiting times are minimal - it is appreciated.
    David A.
  • CustomerSure
    University Foot and Ankle Institute
    5.0
    Everyone was beyond nice and very helpful. From the moment I walked in, it was superb service. Loved not having a long wait. The nurse was very efficient and helpful. The doctor made sure I understood what was going on and showed me pictures. It was a great experience. I wish more doctors' offices were this helpful.
    Deborah K.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Dr. Franson and all the physical therapists at this office provide the highest level of care. They helped me resolve a long-standing painful condition in my ankle that was limiting my activity. As others have noted, their office is extremely organized and well-run. If you have any kind of problem with your feet, this is the place to come for healing.
    Star D.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Only five stars? Why can't I give more. Dr. Franson and Suzanne Hawson are the best. Both are totally down to earth and treat you like people, not just patients. They work together to ensure the best treatment and believe me you get results. I could not recommend a team higher than these two. What a difference they have made in quality of life for my family. We are blessed to have found them.
    Mike M.
  • Yelp
    University Foot and Ankle Institute
    5.0
    I had some PT done to my hip flexers.  I'm an avid runner and cyclist.  The staff is very knowledgable and knows athletes.  So if you're an athlete and need some repairs I highly suggest this staff.  Suzanne is an Iron (Wo)man and is very knowledgeable of our needs. I have visited Dr. Franson for a bunion and I was put into orthodics and it has helped.  I do not have pain in my food anymore.  It has stabilized the bunion.
    Tracy H.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Dr.  Franson ,  the nurses and front desk made everything so easy.  Wonderful doctor and support staff.  They returned phone calls quickly and we never felt rushed during appointments.  The surgery was explained thoroughly and every question was answered completely.  I would highly recommend this office to anyone with foot or ankle issues. We live an hour away so allowing for traffic we were usually early to our appointments.  They frequently got us in early so wait time was minimal.
    Deidre M.
  • Yelp
    University Foot and Ankle Institute
    5.0
    I had my first experience with this office earlier this week. Dr. Franson spent ample time with me and was very attentive to my concerns and questions. I especially appreciated his relaxed, but thorough way of dealing with patients.

    The office is a model of efficiency.  Once called in, there was constantly someone looking after me...I was never left waiting for someone to return to my room.  5 stars and I'm really looking forward to continuing my treatment with Dr Franson and his talented, efficient team.
    Chuck S.
  • Yelp
    University Foot and Ankle Institute
    5.0
    I had a bad break on my 5th metatarsol when I was out of state. I called Dr. Franson's office as soon as I came back home.  The office staff was great and got me right in.  Dr Franson was amazing and took great care of my break throughout the next few months.  He is always so pleasant and was very thorough and professional, explaining everything in a simple, understandable manner.  Any questions or concerns were patiently alleviated.  A few times I had to call the office back with questions and they always called me back with the answers from Dr. Franson, and a few times he himself called.  While on my scooter I often ran into other people with boots or scooters around town.  Every one I ran into had gone to Dr Franson and couldn't praise him enough.  We are so fortunate to have such a tremendous Dr in our community who really cares about his patients. Definately a 5 star rating for Dr. Franson and his staff!!
    Glenna W.
  • Yelp
    University Foot and Ankle Institute
    5.0
    My wife and I went to play tennis  on a Wednesday morning and, within 10 minutes, I experienced the most excruciating pain in my right ankle!! Yes, I had TORN the achilles tendon!! OUCH!  I hobbled to the car and called Dr. Franson's office! They got me an appointment at 1:30 that same day. After examining my ankle, Dr. Franson arranged for an MRI later that afternoon (4:30) and got the results by 6pm. He called me to tell me he'd  need to do surgery on Friday. His office also arranged for me to get a pre-surgery exam on Thursday!  Talk about a ONE STOP SHOP!!!  Dr. Franson and his staff are absolutely amazing and leave nothing to chance! They also arranged for a knee scooter which has been my "best friend" the past few weeks!!
    Thanks GOODNESS, Dr. Franson was available!!  If you're going to get injured- you NEED to go to the University Foot and Ankle Institute in Valencia!
    Duane D.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Dr. Franson has seen my entire family for foot/ankle problems and treated and solved all of them. The office staff is incredible. I highly recommend this Dr.
    H. W.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Wonderful organization.  Incredibly helpful  and accommodating staff.  And brilliant, warm, caring physician in Dr. Franson.  Can not say enough good things.
    JG J.
  • Yelp
    University Foot and Ankle Institute
    5.0
    I am 4 weeks post surgery now and just got my cast off today. Dr. Franson is the BEST foot specialist I have ever been to. He is extremely kind, he's caring and compassionate. He truly cares about his patients and has a fantastic bedside manner, but above all of that, he is an extremely talented surgeon. I was so comprehensive about having this surgery due to all of the horror stories I had read about others who have had the same Achilles' tendon surgery with other doctors. I feel very fortunate to have found Dr. Franson because so far it's been a breeze compared to others. His staff is great as well. They are all very friendly, caring and professional. The wait is never long and I always feel that he spends an appropriate amount of time with me answering all of my questions. I have never written a review about a doctor before but I truly believe Dr. Franson deserves one. I highly recommend Dr. Franson and University Foot & Ankle Institute!
    Kathleen C.
  • Yelp
    University Foot and Ankle Institute
    5.0
    After years of chronic plantar fasciitis I'd given up running, stopped going to the park with my kids and couldn't dance with my wife. Grocery shopping meant icing my feet afterwards. I had been to 3 other podiatrists, had 4 sets of custom orthotics, a night splint boot, cortisone shots, bands, creams, you name it. I was told the only option was surgery on both my feet.

    Dr. Franson wanted to try another cortisone shot, more pliable orthotics and physical therapy every 3 days for several weeks. It took several months for my pain to go away completely but it eventually did and I got my life back thanks to Dr. Franson and amazing PT Suzanne Hawson. Trips to Disneyland, family outings and dancing with my wife became a reality.

    It doesn't end there. Crazy as it sounds, after being crippled for 3 years, 2 years later I began playing competitive tennis!

    I've seen Dr. Franson and Suzanne for a tennis related ankle sprain and Achilles tendonitis. I recovered fully from both issues/injuries. I know several other tennis players who have seen Dr. Franson and Suzanne. Whether surgery or less invasive treatment was needed, all have made full recoveries and are back in action.

    If you have foot or ankle issues don't even think about going anyplace else!
    AJ H.
  • Yelp
    University Foot and Ankle Institute
    5.0
    Dr. Franson is very nice and a knowledgeable physician. I had a pretty bad break years ago and now having complications. Dr. Franson found the problem and gave me answers within days! Office staff is very easy to work with and helpful. I would also recommend his partner I can't think of his name off the top of my head, but I believe he is the only other one that works with Dr. Franson! They are both great! If you need a second opinion in this specialty I highly recommend University Foot and Ankle Institute!!
    Ayla S.
  • Yelp
    University Foot and Ankle Institute
    5.0
    So fortunate to have found Dr Franson. I was treated by him last year for a torn achilles tendon and today my daughter was treated by him. She's pregnant and he was very attentive to her concerns  about treatment for her toe. He's very knowledgable and a sweetheart too. The staff was friendly too  :)
    S K.
  • Yelp
    University Foot and Ankle Institute
    5.0
    I love how Dr. Franson involves his patients in coming up with a treatment plan. I went to him years ago and when I recently hurt my foot, it was a no brainer that I would go back to him.

    But the review I really wanted to share is about Suzanne and Jasmine in the physical therapy office. In only minutes, Suzanne was able to pinpoint exactly why I injured myself and give me immediate, realistic tips to fix the pain and prevent it from happening again. The fact that both she and Jasmine were kind, caring and had a great sense of humor were a few more reasons my appointment was so enjoyable.
    Jackie M.
  • Yelp
    University Foot and Ankle Institute
    5.0
    I was treated by Dr. Franson last summer after waking up to a debilitating ankle pain.  I had been to several doctors in the weeks leading up to Dr. Franson's office visit with no real diagnosis or treatment.
    Dr. Franson and his staff were patient and attentive in assessing my pain source.  Within weeks of my first office visit and PT sessions with their excellent on site physcial therapy, I was seeing major improvements. Dr. Franson went the extra mile to not only diagnosis my issue, but to get behind what has caused the problem.  He ordered orthotics and spent months tweaking and adjusting until we got it just right.
    I can say 6 months later I have been able to resume all my sports activities and daily routines with a stronger foot & ankle and no signs of pain.
    Thank you!
    Ecole L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    great
    Constance M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Good
    Christina H.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Great!
    Cynthia D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great
    Patricia J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Thanks
    Christophe C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    great
    Michael K.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    usually very good
    Stephen G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    My experience with UFAI was pleasant as always.The office staff is friendly and accommodating. Dr.Franson always displays patience and thoroughness during office visits. He shows genuine concern and listens carefully without making you feel he is in a rush to get to the next patient. It is rare to find a Physician who is both knowledgeable and kind but with Dr. Franson you are blessed to experience both.
    Shaquilla M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great
    Harriet M.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Roshen H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Cayden A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Robert W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Samuel M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Malina C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Rosa M.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    Daniel H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Gary S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    David H.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Ainsley S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Cecilia M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    George C.
Now viewing 1641 to 1680 of 2311