Valencia Patient Testimonials

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

2812 Total 1st Party Reviews
4.9 out of 5 Stars
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson and staff were pleasant, professional and efficient.
    The Physical Therapy staff were amazing and I would recommend them without reservation.
    Harry T.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson and the staff are amazing. Great service from when in walk in the door, until I leave. Thank you.
    Douglas C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Thank you for taking great care of my daughter!
    Natalia C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    We love Dr. Franson!
    Nathan A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The staff are awesome :)
    Stephanie C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Office is well run.
    Craig L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Our whole family uses UFAI exclusively for any foot or ankle needs! We only use the best!
    Blaine P.
  • Google
    University Foot and Ankle Institute
    5.0
    I came to University foot and ankle with severe charcot foot Dr Franson and his staff are most loving and caring people they fixed my ankle and treated with all sincerity Thank you so much.
    Danny D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    great group of staff. Dr. Franson is kind and thorough
    Margaret J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I appreciate that appointments are kept timely, and that the Dr. Franson explains clearly what the problem is.
    Carolee K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Always a pleasure. Since first becoming a patient of Dr Franson, he is the most caring, professional doctor I have been under treatment for.
    Mario H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    A good professional team!
    Barbara J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson is the greatest and his staff is wonderful.
    Maureen K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    My only objection is the billing process. Seems very mixed up at times. A person called me a couple of times and pretty much demanded that I put my balance on my credit card. Then was billed for services that had already been paid by insurance co. Too much to enumerate here. Suffice it to say that it is difficult to speak to someone or get a bottom line with the billing.
    But I love all the staff. They make me feel valued and welcome.
    Jean J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Thanks for everything.......
    Shirley B.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    I like doctor Franson and their staff all provide nice customer service.
    Elizabeth C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very happy with your staff
    Leon W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Just a comment to Dr. Franson. My big toe problem is still kind of a puzzle, but much better. I have such very bad hip pain recently that I saw a hip surgeon (Dr. Hernandez - SCOI) last Friday. He took x-rays, made it clear that I do not need hip surgery, and indicated that this hip problem is because I have been walking on the outside of my right foot. (When I told him of my recent three problems in the right foot, he said, "That is the first thing you have said that makes any sense!") He is a nice guy -- he was kind of teasing me. I was pretty uptight -- I think he was trying to get me to relax a bit. I have bursitis in that hip. He gave me a cortisone shot for that and I have been trying to walk flat footed on my right foot since. Much, much improvement.

    We just arrived at our lake house in Oregon a bit ago and will be here for two weeks. As soon as I get home, I have a follow up appt to see you. Am very interested in the cushiony orthotics that you suggested. Would like to get those started. I think they might help my hip problems too.

    Love your office, staff, and the help you have given me. So very very appreciative.

    Myra
    Myra F.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson is a great doctor. He cared for my Dad at the VA and now he is taking care of an ongoing problem carried over from another doctor. He is getting my problem solved.
    Susan L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Besides not enjoying my foot right now Dr Franson and the staff have been great. Keep up the great work
    Pamela W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I've been going to Dr Franson for 20-plus years and I would not go anywhere else!
    Melody U.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I have no comments.
    Jack M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Super nice and efficient.
    George B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Thank you for sending my Verapamil 15% foot cream to the Valencia Druggist Pharmacy. Their price is $55 instead of $150.
    Toni L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Doctor s explanation of my foot problem was very clear and precise more than the others doctor , and i liked very much .
    Mayssa A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I have no complaints - everyone is great!
    Maureen H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I love Dr Franson. He always takes great care of me.
    Michele J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I have been very pleased with the progress and treatment i have received through this facility and doctors/staff. Would definitely recommend to everyone having and pain discomfort.
    Magdalene D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Although it was my initial appointment with Dr Franson I felt welcomed by every one I interacted with in the office. Dr Franson is extremely caring, he answered all of my questions and made me feel at ease with the treatment I received. I will definitely recommend Dr Franson to my friends and family.
    Marta E.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    This place is the absolute best. I am thoroughly convinced that if I had any other doctor or physical therapist my outcomes would have been quite different
    Jessica M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Smiling faces and straight forward information and answers.
    Record breaker "Dr. Franson saw me 10 min. before scheduled appt. time"
    Thanks for your care.
    Dan Jacobs
    Daniel J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    You guys are great, thanks
    Ian R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I don't understand why you are no longer sending invoices. And even if I pay at the time of service (for a recurring thing - so I know what the charges will be), why can I not get a receipt at the time? This makes things very difficult for me, when I need to turn in receipts to my HSA. I have to remember to ask for one, the person has to remember to provide one (once the charges are in the system), and it's just a hassle. I just don't get it.
    Diana K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The staff, physical therapists and Dr.Fransen are professional, friendly and do amazing work. I would highly recommend them if you have any issues with your feet. Dr. Fransen has also taken great care of my kids feet issues over the years. My kids think he is the best!!!!
    Corina L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The things I liked about this experience - no wait time, friendliness of staff, knowledge of doctor and staff.
    Carolyn C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson was great and thoroughly explained everything regarding my bunion situation. I appreciated the fact that he didn’t push surgery on me, but provided me other options.
    Kathleen M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Thank you for the great care.
    Sharon C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson is a wonderful and caring doctor.
    Cheryl R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very happy with my treatment here. My wait time is not long and all the staff is very friendly.
    Denise F.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great place!
    Shawn W.
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