Westlake Village Patient Reviews

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

2,492 Total 1st Party Reviews

4.9 out of 5 Stars

University Foot and Ankle Institute
4.0
info was not fully given to me
Barbara D.
University Foot and Ankle Institute
5.0
Thanks
Tim W.
University Foot and Ankle Institute
5.0
Everything was perfect.
Brett S.
University Foot and Ankle Institute
5.0
Wonderful, friendly staff! Dr. Feldman is great.
Rebecca H.
University Foot and Ankle Institute
5.0
The only thing was I don't know if the dr didn't told me when to make a return appt.
Joy O.
University Foot and Ankle Institute
5.0
Both Dr Kelman and Dr Feldman listened to my “complaint”, made sure I understood what the diagnosis was, the next steps for treatment, and friendly. They walked in with a smile and left with a smile! The front office and nurses are always busy but take the time to say hello and answer any questions. So happy I found this office!
Julianne F.
University Foot and Ankle Institute
4.0
Outstanding
Robert S.
University Foot and Ankle Institute
5.0
Good visit
Joseph C.
University Foot and Ankle Institute
5.0
Keep up the good work
Joseph B.
University Foot and Ankle Institute
4.5
Dr. Gina and Staff communicate very well. It’s my toe who isn’t co-operating. Second surgery still isn’t doing well.
THERESA A.
University Foot and Ankle Institute
5.0
Nothing to add from last time.
Ronald S.
University Foot and Ankle Institute
5.0
Great!!
David L.
University Foot and Ankle Institute
5.0
Excellent.
Puca E.
University Foot and Ankle Institute
4.0
Very professional
Morris G.
University Foot and Ankle Institute
5.0
Excellent
Peter B.
University Foot and Ankle Institute
5.0
Visit went well.
Feliciana D.
University Foot and Ankle Institute
5.0
I shall return
Irmgard T.
University Foot and Ankle Institute
5.0
Fine
Janice G.
University Foot and Ankle Institute
4.0
It would be helpful to have been given written instructions for aftercare.
SUZANNE H.
University Foot and Ankle Institute
5.0
Dr. was exceptional. She was communicative, professional and included her opinions, which I really appreciated. The front desk individuals were clearly disgruntled, discussing other staff in an inappropriate way. They felt irritable and as if I was inconveniencing them. I would recommend this practice based on the Dr., but only because of this doctor.
Lindsay M.

University Foot and Ankle Institute
4.0
Fine
Debra L.
University Foot and Ankle Institute
5.0
excellent
Denise H.
University Foot and Ankle Institute
5.0
Staff could have been a little more pro active in communication with me. I had to call twice to get the follow up when they said they would contact me
Richard P.
University Foot and Ankle Institute
5.0
Great
James M.
University Foot and Ankle Institute
5.0
I will be back
Steven S.
University Foot and Ankle Institute
5.0
I got some answers to what the condition of my left foot is. But did not achieve the what I hoped for.
Steven C.
University Foot and Ankle Institute
4.0
Only had a consultation, surgery pending. Everything up to now has been fine.
Marguerite M.
University Foot and Ankle Institute
4.5
I did not have to wait to see the Dr. They were on time. i
i did not interact with the staff so there is no answer to the 2nd question.
Roger G.
University Foot and Ankle Institute
5.0
Maybe make sure a room is fully cleaned & last patient out of the room before bringing in new patient to the room
Carol B.
University Foot and Ankle Institute
5.0
Great!
Corliss K.
University Foot and Ankle Institute
5.0
excellent
Susan E.
University Foot and Ankle Institute
5.0
Dr. Nalbandian is incredibly knowledgeable, one of the top in her field but she is also one of the most patient and conscientious physicians I've ever met. She thoroughly explained the complex procedure and never rushed through any aspect of the visit. During post-op visits as well, she always makes sure that I'm never left with unanswered questions or concerns and always explains what I should expect and how recovery will unfold.

Mercy, in the front office, was instrumental in helping me to get through the approval process for surgery. She helped me get in to see a cardiac specialist after I was turned away by their scheduling department. Without Mercy I never would made it to my scheduled surgery date.

UFAI is a top notch operation and the people who work there are some of the best in the medical profession.
Erika K.
University Foot and Ankle Institute
5.0
I went to the foot doctor, you can't expect me to get excited. It was as pleasant as possible.
Mary I.
University Foot and Ankle Institute
5.0
Good.
Marvin R.
University Foot and Ankle Institute
5.0
Very good.
Jan W.
University Foot and Ankle Institute
5.0
Wonderful experience
Judith S.
University Foot and Ankle Institute
5.0
Excellent
Joseph R.
University Foot and Ankle Institute
4.5
Great
Curtis B.
University Foot and Ankle Institute
4.0
Great.
Edward E.
University Foot and Ankle Institute
5.0
excellent care
Margaret C.

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