Valencia Patient Testimonials

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

5,033 Total 1st Party Reviews
4.9 out of 5 Stars
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The receptionist is very courtesy and the doctor very professional
    Martha C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I have always had a positive experience with Dr Franson and all his staff including my last visit. The appointment system currently in place is absolutely terrible!!! Just let me call the office and make my appointment directly instead of multiple calls to a call center being treated like a brand new patient EVERY TIME I call!!!
    Donald H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great Experience. Thank you.
    Lucas C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I would highly recommend Dr. Justin Franson. I have been his patient since 2012. Most doctors that I have seen have had me in and out of their office quickly without really listening to my questions and concerns. Dr. Franson takes the time to listen and offer me solutions for my ongoing treatment. I feel he genuinely cares. He’s very friendly and approachable, which I feel is important in choosing a Dr. Also I’d like to add that his office staff is so kind and helpful. Michelle, Jennifer, Sabrina, Maria and Giselle have become like family to me. Thank you ALL for everything! I wish I could give you all 12’s instead of 10’s on this survey!!
    Cynthia M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    great experience, looking forward to surgery !
    Shirley T.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great office staff
    Jennifer C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Ten stars for Dr Franson.....
    Melody U.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I was very happy with my doctor & my visit. Could have used a bit of info on if and how to make my condition better or how it happened...genetic? Work conditions? I was ordered orthotics.
    Nancy V.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great Doctor and Staff.
    Raymond S.
  • Google
    University Foot and Ankle Institute
    5.0
    I finally found a Doctor that I feel confident will help me address the best treatment for my bone spur condition. I was also impressed with the online portal, which the Doctor responds to your messages in a timely manner. great place for sure!
    Raymond S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I was very satisfied with Dr. Franson's diagnosis willingness to perform the necessary procedure without scheduling a future appointment. It's disappointing that more doctors do not practice medicine like Dr. Franson.
    Stephen J.
  • Google
    University Foot and Ankle Institute
    5.0
    I will definitely be coming back to Dr. Franson. Him and his team do a great job. I always feel taken care of and comfortable at UFAI in Valencia. Keep it up you guys!
    Kristin B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I will definitely be coming back to Dr. Franson. Him and his team do a great job. I always feel taken care of and comfortable. Keep it up you guys!
    Kristin B.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    i appreciated being given a choice of treatment options and the ability to discuss which would work best in my circumstances.
    Jennifer K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everyone is always very friend and helpful.
    Mirna Z.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I absolutely love Dr. Franson, Suzanne (physical therapy) and all the staff. Dr. Franson is the best.
    Stefanie H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Doctor Franson is knowledgeable and credible and Sabrina is highly organized and responsive.
    Susan P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everyone is great!! I told my daughter she needs to make her appt to see Dr. Franson!!
    Veronica D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I recommend people all the time. You have one coming this Friday.
    Gary D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Alls good!
    Joseph W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Your office and staff are always a pleasure to deal with.
    Haley M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Code for getting a discount with Jublia prescription is not valid for TriCare or Medicare. Patients who have this insurance should not be advised to call in with the code. I wasted a lot of time with this process.
    Alice L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I like the x-ray machine
    Nicholas N.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I’ve been seen by so many doctors about my foot and I felt like I was just wasting my time. This was the complete opposite! Dr.Franson and his staff are amazing at what they do and they go above and beyond. I felt like I was bugging them with a bunch of paperwork that I needed filled out for work/disability but they would get it done right away. They got me everything I needed and Dr.Franson explained everything that needed to be done for my surgery. Honestly I wish I would’ve gone when I first got my injury instead of wasting my time with other doctors.
    Thank you Dr.Franson and your amazing staff for everything you’ve done for me
    Fabiola C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Friendly, efficient, and wait time is minimal.
    Adriana G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    doctor and staff are excellent
    Carol J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very nice and well run office.
    Lisa W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Fransen is awesome
    Ginny F.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Excellent care and we appreciate the information provided about our condition
    Virginia B.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    Suzanne is always great with my kids for PT!
    Anastasia D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson is a great dr. We’ve recommended him to several friends.
    Kelly Q.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Great full service, great atmosphere, very competent.
    Gerald S.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    No. Everything was great
    Brittany G.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Very helpful with insurance questions.
    Thomas G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    ...
    David B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Doctor and staff always very courteous and informative. A friendly atmosphere always.
    Sharon H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr FRANSON is Great
    Maria H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Love everyone there
    Robin B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I have never been disappointed with Dr. Franson or his staff!
    Donna W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very professional staff and Dr. Franson was very informative with my options and how to properly treat my issue.
    Steven E.
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