UFAI Valencia Patient Testimonials

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

2617 Total 1st Party Reviews
4.9 out of 5 Stars
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great experience. Can’t think of anything negative.
    Barbara H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    My feet are always painful due to other conditions and age
    Phyllis O.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great!
    Maya S.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Good
    Jacob P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I would recommend Dr. Franson to anyone with a foot/ankle problem. He is attentive, and truly concerned about his patients. He is friendly and professional and will supply different options and treatments to suit your particular circumstance. He takes time to listen to your questions and concerns and I never feel like he’s rushed to see the next patient. His office staff is also attentive and friendly. I’ve never had to wait more than 5 minutes for my appointment, which is a rarity these days. He is the only foot doctor I will go to.
    Teresa B.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    I really have been happy with my care with Dr Jafary. I have only had one therapy app and it was okay. Because it was the first one I really expected a bit more time to discuss things. I still have NO IDEA how long I should be expecting the therapy and or what I should be expecting to happen as I go Thur it. I will wait to truly understand how things will work after a few more.....but I believe the first one should be more personal and time consuming with questions and answers with the professional. After that, it an be business as usual. I had therapy on my shoulder about 7 years ago and my first appt was like that.....time spent on what was going to happen, what my job was, things I need to know about pain, what to do if there are problems, etc. I was disappointed, although Suzanne is quite a lovely person. If given a choice, I might have gone elsewhere.
    Peggy S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The appointment went well, no problems.
    Gary S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great office. Very good service. Very much enjoy whole staff. Recommend often
    Lisa O.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    Good
    Robert K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great experience overall. Staff is friendly and efficient. Took great care of my son.
    Finn F.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Doctor and staff take the time to listen to your concerns, and explain everything they plan on doing “to get you back on your feet”.... I am usually the last appointment for the day, but they never rush me out the door.
    Michael J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    As always I am treated very well by Dr. Franson and his staff; from the desk clerks on up.

    Everyone is so pleasant, kind, and caring.
    Truly a blessing from God. Amen.

    I will always recommend Dr. Franson to others.
    Pamella R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    First time going to an orthopedic. It was a great experience. Felt like all of my questions were addressed and we weren’t kept waiting long.
    Sawyer E.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great care and customer service
    Mark S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very happy
    Susan G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    very professional and friendly. did not worry about anything.
    Russell H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I love EVERYTHING about my experience IN the Valencia office.

    The concern is when I call for an appointment, I am not greeted or treated with the same kindness, professionalism and care that I receive from the Valencia office. I have, on more than a few occasions, called to make an appointment or ask a question and it feels like I am bothering the person on the phone and she is just short or maybe not.. of being rude. CONSISTENTLY. I wish the calls were answered by the office like they used to be. I would HATE for anyone to think the person answering the phone is located at such a wonderful place. If one doesn't like to answer the phone, maybe they shouldn't? I am afraid it will lose patients and wouldn't be surprised if it already has.
    Melissa M.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    After my first visit I had a lot of problems with my toe which was trimmed , it took a lot of time to heal. I was on a trip and couldn't wear shoes very well. Since then I have had orthotic's made and they are working fine you even made a second pair to get them right. I am 81 yrs old and have several issues and need better explanations of ways to resolve them.
    Sally D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    It was a great experience. My ankle healed quickly.
    Kimberly R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I didn't have contact with Dr. Franson on my last visit. I only had to pick up my orthotics, which were being redone because of wear.
    Mark G.
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