UFAI Valencia Patient Testimonials

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

2408 Total 1st Party Reviews
4.9 out of 5 Stars
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I think You all are doing a great job and will recommend you to the next person . Thank you for everything
    Rudy A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I do not like the call center. If I had known about the call center I would have chosen a different doctor. That would have been unfortunate because we like Dr Frances. Please have calls go through the direct office. It’s really frustrating to have to go through the call center.
    Breanna K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The receptionist is very courtesy and the doctor very professional
    Martha C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I have always had a positive experience with Dr Franson and all his staff including my last visit. The appointment system currently in place is absolutely terrible!!! Just let me call the office and make my appointment directly instead of multiple calls to a call center being treated like a brand new patient EVERY TIME I call!!!
    Donald H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great Experience. Thank you.
    Lucas C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I would highly recommend Dr. Justin Franson. I have been his patient since 2012. Most doctors that I have seen have had me in and out of their office quickly without really listening to my questions and concerns. Dr. Franson takes the time to listen and offer me solutions for my ongoing treatment. I feel he genuinely cares. He’s very friendly and approachable, which I feel is important in choosing a Dr. Also I’d like to add that his office staff is so kind and helpful. Michelle, Jennifer, Sabrina, Maria and Giselle have become like family to me. Thank you ALL for everything! I wish I could give you all 12’s instead of 10’s on this survey!!
    Cynthia M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    great experience, looking forward to surgery !
    Shirley T.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great office staff
    Jennifer C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Ten stars for Dr Franson.....
    Melody U.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I was very happy with my doctor & my visit. Could have used a bit of info on if and how to make my condition better or how it happened...genetic? Work conditions? I was ordered orthotics.
    Nancy V.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great Doctor and Staff.
    Raymond S.
  • Google
    University Foot and Ankle Institute
    5.0
    I finally found a Doctor that I feel confident will help me address the best treatment for my bone spur condition. I was also impressed with the online portal, which the Doctor responds to your messages in a timely manner. great place for sure!
    Raymond S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I was very satisfied with Dr. Franson's diagnosis willingness to perform the necessary procedure without scheduling a future appointment. It's disappointing that more doctors do not practice medicine like Dr. Franson.
    Stephen J.
  • Google
    University Foot and Ankle Institute
    5.0
    I will definitely be coming back to Dr. Franson. Him and his team do a great job. I always feel taken care of and comfortable at UFAI in Valencia. Keep it up you guys!
    Kristin B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I will definitely be coming back to Dr. Franson. Him and his team do a great job. I always feel taken care of and comfortable. Keep it up you guys!
    Kristin B.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    i appreciated being given a choice of treatment options and the ability to discuss which would work best in my circumstances.
    Jennifer K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everyone is always very friend and helpful.
    Mirna Z.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I absolutely love Dr. Franson, Suzanne (physical therapy) and all the staff. Dr. Franson is the best.
    Stefanie H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Doctor Franson is knowledgeable and credible and Sabrina is highly organized and responsive.
    Susan P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Everyone is great!! I told my daughter she needs to make her appt to see Dr. Franson!!
    Veronica D.
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