Valencia Patient Testimonials

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

5,076 Total 1st Party Reviews
4.9 out of 5 Stars
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very positive
    Glenda A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very professional
    Cynthia G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    It was a toenail trim. Dr. Franson was terrific, as usual, as were the staff.
    Fred S.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Very professional
    Roger F.
  • GatherUp
    University Foot and Ankle Institute
    4.0
    Great very nice and explains everything to me well . All my questions were answered .
    Michael G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Jennifer is a STAR. She goes above and beyond. Dr. Franson is the best!
    Christine B.
  • Google
    University Foot and Ankle Institute
    5.0
    Dr. Justin Franson absolutely rocks! Phenomenal doctor with tons of experience. He's always professional, amicable, patient and takes the time to answer all questions. He cured my chronic Plantar Fasciitis without surgery using shock wave therapy and now I have my life back! Even though I'm moving out of state, I'll continue to come back to be treated by Dr. Franson at the University Foot & Ankle Institute.
    Manuel R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great experience. Very short wait time. Staff and Dr very nice. Only complaint would be they never called back after I left a message with a question about physical therapy.
    Veva G.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Jafary was very thorough and gave me effective treatment and advice. After months of pain, I feel great now.
    Michelle H.
  • Google
    University Foot and Ankle Institute
    5.0
    Dr Jafary was very thorough and gave me effective treatment and advice. After months of pain, I feel great now.
    Michelle
  • GatherUp
    University Foot and Ankle Institute
    4.0
    Everyone that I’ve come in contact with from the front office staff, surgery coordinator, medical asst., to the have doctor have all been easy to deal with and thorough.
    Hilary S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Excellent
    Katherine B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    It's been great overall. Dr Jafari really cares and is super knowledgeable. I am getting better and better and I'm so happy. The office staff is friendly and competent. I would definitely recommend this office and Dr. Jafari specifically to anyone needing help in this area.
    Debbie Q.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Jafary is superb! You all are fortunate to have him on your staff!
    George H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    They are professional with the right amound of humor, caring and sensitivity.
    Virginia C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The only negative is not being able call the office. Very frustrating having to go through a call center just to get no answers. I had to actually drive to the office to get answers. Not convenient. Everyone at the office was great! But you need to revamp the way you handle patient calls
    Aaron M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I like that I can get an appointment within a reasonable time. This office is professional, wait times are almost non existent. Everyone is great and helpful.
    My experience has been fantastic and I have to say that this office should be an example for other offices. UCLA should visit to see how professionals do it!!
    Thank you.
    Joeri H.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    I specifically purchased the recommended walking shoes; they hurt my feet in places. The OTC orthotics make my feet hurt more when I am wearing them than when not wearing them. I’m not sure what to do next.
    Ann C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great!
    Sharon O.
  • Google
    University Foot and Ankle Institute
    5.0
    I saw Dr Franson in Valencia office.
    tony B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I had a very good experience once difficulties reaching Sabrina (due to new system issues) were resolved.
    I will continue to use Dr Franson for any foot problems that need medical attention.
    Barbara H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Best group of dr, nurses and staff!!! Wouldn’t go anywhere else
    Tina A.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Your staff and Dr Franson are awesome.I have recommended Dr Franson to many of my family and friends
    Alfred B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Had very good care
    Diana C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Staff is friendly and professional. Dr. Franson is always helpful with problematic pain.
    Hailey P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great swrvice
    ANN W.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Justin Franson absolutely rocks! Phenomenal doctor with tons of experience. He's always professional, amicable, patient and takes the time to answer all questions. We're moving out of state soon, but I will continue to come back to be treated by Dr. Franson at the University Foot & Ankle Institute.
    Manuel R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    They are so friendly and listen the patient issues.
    Harjeet R.
  • Google
    University Foot and Ankle Institute
    5.0
    Dr. Justin Franson absolutely rocks! Phenomenal doctor with tons of experience. He's always professional, amicable, patient and takes the time to answer all questions. We're moving out of state soon, but I will continue to come back to be treated by Dr. Franson at the University Foot & Ankle Institute.
    Manuel R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I tried to reschedule my follow up appointment and I was told it would be over 1 month for an opening. Is the office that busy that I have to wait 1 month for the next available opening? So, I cancelled the appointment. Is this office too busy? Looks like it.
    Fred L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Franson and staff are both knowledgeable and professional. I am beyond pleased with the care.
    Vicky R.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I felt as though the staff was professional and the doctor informative
    Gary C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Franson and his immediate staff are still the best. Unfortunately, your main call center is not up to par with Dr Franson and his office. It’s difficult to understand the person that answered the phone, she was not helpful in getting me to speak to one of the people in the office, And it’s not a good representation of who Dr Franson in his office is
    Robin B.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Best foot and ankle doctor ever! He’s so patient and always pleasant. There are not enough doctors like Dr. Franson.
    Kelly J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    very helpful
    Karen C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Good
    Gladys B.
  • Google
    University Foot and Ankle Institute
    5.0
    The podiatry office is always a pleasure to visit. Helpful staff. Short wait time & efficient visits. Dr. Jafary is professional, informative & friendly. I would recommend this medical office.
    Vicki K.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Great service and care. Highly recommend Dr. Franson.
    David B.
  • Google
    University Foot and Ankle Institute
    5.0
    I recently had foot surgery by Dr Jafary. Not only is he knowledgeable but also he’s such a great guy! Also, the staff at the Valencia office were super helpful and so pleasant to deal with. I can’t recommend University Foot and Ankle enough!
    Michael M.
  • Google
    University Foot and Ankle Institute
    5.0
    Very happy. When the office found out my insurance was not in network they totally worked with me to pay them. Everyone I interacted with, including staff and Dr. Jafar, was nice, kind, understanding, and knowledgeable. I would recommend this office completely. Location is on Tourney Rd, Santa Clarita, CA
    Deb C.
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