Patient Reviews of University Foot and Ankle Institute

Love how kind Dr. Franson and all the staff are to my son who is in a wheelchair and very nervous about going to a Doctor. Love the treatment plan that is effective. Appreciate this office very very much!

Dr. Baravarian and the staff are great, and the orthotics he gave me basically fixed my problem, so I am very pleased. I just do want to note that the office seems a little over-scheduled, and on each of my visits the wait time felt excessive.

I like Dr Kelman and the clear way he communicates. His office staff are friendly. I thought it was a little weird that they didn’t call my name at my last appointment and thought I didn’t show up when I was sitting in the waiting room and had signed in. Otherwise my experience has been good.

Overall, I am satisfied. I really liked how the X-rays could be taken immediately in the office. I thought the doctor listened well to what I said, but I wish the recommendations the doctor made would have been put in writing without me having to ask for it in writing first. The exit process seemed a little bit disorganized because I was told by the doctor that I would receive heel lifts, but the person checking me out did not know if I had received them or not. I also didn't know the price of the heel lifts until the moment I was supposed to pay for them. It would have been nice for someone to mention how much they cost before asking me whether I'm willing to accept them. Fortunately, the $10 charge for them was not a problem for me, but it might be for some people.
Overall, as I said I was very pleased and look forward to coming back if I ever need more help. The issues I raised above I consider to be minor and not a big deal.