Patient Reviews of University Foot and Ankle Institute

We survey all our patients to learn how we did and read every response. Usually complimentary, sometimes critical, it's our patients who help us learn what we are doing well and how we can improve.

 

We strive to be the best we can and are grateful for the opportunities we are given to help people heal and get back to doing the things that they love.

10441 Total 1st Party Reviews
4.9 out of 5 Stars
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Very professional staff and Dr. Franson was very informative with my options and how to properly treat my issue.
    Steven E.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Happy to le you know I found the missing orthotic. Thanks for all your help.
    Marsha S.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    wonderful service! My wife is also a patient.
    Jeffrey C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Thank you!
    Rena A.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    I was sent to the wrong kind of doctor, but Dr Carter pointed me in the right direction.
    James D.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    The doctor was great and to the point. Answered all of my questions.
    Richard M.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    So happy with how all has turned out. Only thing I would have liked along the way was a clearer "heads up" on how long the anesthesia would last and how painful it would be once it wore off. We falsely concluded that it had worn off a few hours before it really did and thought I wasn't going to need much pain management. When the pain hit, it was extraordinarily intense and I think we could have lessened it if I'd taken medication before the anesthesia fully cleared my system.
    Katherine C.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I was very happy with the service!
    Nelia P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Love Dr Franson Calm and extremely helpful.
    Arielle F.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Staff did good job of listening as well as examining. Appointment moved along at a decent speed. I did not spend more than a few minutes waiting at every juncture. Full marks for them finishing up with an acknowledgement that the first solution might not fix the problem but that it was the best way to start.
    Zoe T.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. Redkar was great!
    Nicole H.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    All went well. Thank you
    Linda R.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Dr. Franson has been wonderful with my daughter. He talks to her and not just to her parents. He is very friendly and put her at ease by answering all her questions. He really tries to connect with his patients. He takes the time to give quality care and we appreciate that!
    Sophia L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr. SCHWARTZ is the best.
    Celepa H.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    I love Dr Redkar! I don't like the fact that University Foot and Ankle ( Dr Briskin's office in Santa Monica) billed my insurance company for orthotics again in Feb of this year when I got my orthotics a year ago ( Feb 2017-which they were paid for by my insurance at that time). I don't know if it was a mistake or a purposeful billing error, but nonetheless they received a partial payment from my insurance company in February of this year for a device I didn't order, nor receive, and the original orthotics were already payed out by my insurance company over a year ago.
    Susan K.
  • GatherUp
    University Foot and Ankle Institute
    4.5
    Everyone was very attentive!
    An L.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Awesome. Thanks!
    Christopher T.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Do a better job of explaining where the entrance to the Robertson clinic is. Perhaps in your "A Look at Our Beverly Hills Office" take a pic of the entrance on the side of the building? Or a sign "Parking for 150 North Robertson Boulevard " Or directions for the staff. I was 40 minutes early for my appt. so I parked in the turnaround at your building and called. The call was routed to another location and the female who answered did not know where the parking was, so she checked with other office personnel, who did not know either. So I found street parking. This is an easy fix for you. At least, have all personnel advised how simple it is to park. Something like "North on Robertson, about 200 feet past Wilshire, the entrance is down the alley on the South side of the building"
    I appreciate the excellent treatment when I arrived. Thank you
    David J.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    I was seen right on time for the appointment and the staff recognized me even though I had only been there one time before. Dr. Redkar was super helpful and encouraging and made me feel at ease. Really like going there!
    Sara P.
  • GatherUp
    University Foot and Ankle Institute
    5.0
    Dr Franson and his staff always make sure that as a patient my concerns are heard and taken seriously! That is important to me as a patient. I recommend Dr Franson to anyone in need of a podiatrist!!
    Elizabeth H.
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