Patient Reviews of University Foot and Ankle Institute

My first visit with the doctor was disappointing for me. He spent more time typing then listening to me. Staff is friendly but hard to get a hold of on the phone. I was very pleased with the staff on my surgery day. Except when my sister called to pick me up after surgery no one would answer the phone. She had to call 3 times to get someone on the phone.

I know I’ve got a lot going on but I felt like I wanted more of an explanation of how my condition/if anything will negatively affect my feet or back
I should have asked questions about my high arches and how orthotics will help my feet, knees, back……

I got major attitude from the assistant I asked to change out of latex gloves. I have a verified allergy, and this has been an issue in your office previously.

There’s also a lack of clarity about what now I ended up costing, and why I was charged a $35 co-pay every time I saw the doctor for literally two minutes. I really like Dr. Briskin, but this process got really long and complicated and worse, spanned two plan years. Not happy!

Also, twice I was told that’s someone called and left a message that my orthotics were ready. I only have one phone number, there were no messages, and there was no indication that someone had called and didn’t leave a message. Consequently I lost probably two months, altogether.

Now for the good stuff: the office is exceptionally clean, which I appreciate it, and Covid Management is done well.

The doctor took no time to get to know me or my complaints. My orthotics are not particularly comfortable, and I actually would not recommend the practice to anyone. Disappointing but my HMO's only referral.

Billing System and timing of insurance claims was not a clearly understood process. We would receive notice of payment from the insurer well before showing reimbursements from UFAI. We understand the complexity and human resource constraints but as a couple sharing the same health care plan and HSA account, our deductibles would have been met faster if billing and submissions to insurance carriers was faster and more timely.